CDG is looking to appoint a Waiter to join its team at Heathrow Airport. The purpose of this role is to provide excellent levels of service to all customers and to assist colleagues to ensure a professional and consistent service in line with brand, menu and legal standards/specifications.
As a Waiter for CDG, your key responsibilities include:
- •Being hospitable, cooperative and polite with customers and fellow floor/kitchen team members.
•Ensuring all customers receive friendly, professional and efficient service at all times.
•Ensuring an extensive knowledge of the menu to answer customers’ questions.
•Selling the menu.
•Accommodating customer time restrictions through efficient ordering and double checking.
•Acting as a final check on the quality and consistency of food and beverages before they are served.
•Ensuring licensing laws are observed at all times
•Assisting the management team in maintaining brand standards by reporting any problems in your area, e.g. that floors, tables and service stations are clean.
•Informing the management team of any specific needs and requests.
•Taking responsibility and helping the Manager by being alert to customers waiting for tables.
•Clearing tables efficiently and professionally.
•Ensuring accuracy in the ordering of food and drinks through the restaurant till system.
•Assisting in the training of team members.
•Assisting colleagues where possible and promoting excellent teamwork.
•Completing cleaning duties as per cleaning rotas and instructions of Duty Manager as required.
•Taking responsibility for the health, safety and welfare of all customers, colleagues and self.
•Helping the floor and kitchen teams in carrying out duties to ensure an effective and efficient operation of the restaurant.
•Completing bar duties when required.
The key requirements for this role include:
•Excellent customer service skills
•Excellent communication skills
•Strong organisational skills
•Able to work under extreme deadlines that can fluctuate
•Able to stand for long periods and walk long distances and be able to lift
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions