Trainee 1st Line – Technical Support Engineer at GCI
IT isn’t a profession, it’s a way of life! If you have a love for everything technical and just have to know why and how things work, then you should really be looking at a career in Technical Support.
The GCI Group are one of the most established and recognised names in managed service provisions and find themselves with a constant need for 1st Line Technical Support Engineers due to their ever-expanding base of customers. To meet this constant requirement, they have aligned themselves with The Training Room to find IT enthusiasts who are ready to build their career in the world of Information Technology.
The GCI group have an infrastructure and end-user facilities the envy of IT professionals everywhere and have created the perfect space for 1st Line Technical Support Engineers to constantly develop and grow in their profession.
Experience isn’t needed as The Training Room will align you with a course to help you gain the following industry desired certifications:
- Microsoft Networking Fundamentals (MTA)
- CompTIA Network+
- Cisco CCNA Routing and Switching
The course will give you the freedom to learn at times which suit you and the chance to become certified in as little as 3 months! You're even guaranteed interviews on successful completion of the course.
Your role will include:
- Resolve all monitoring notifications
- Installation of the latest security updates
- Maintenance of systems
- Upgrading client systems – both physical and digital
- Incident Management
- Adhere to all Process Compliance procedures
You will be providing support and maintenance across:
- Firewalls, UTM and overall network security
- Routing and Switching
- Wireless Connectivity (AP’s and controllers)
- Data Storage (servers, SAN, NAS, virtualisation)
- Recovery Process (BU and DR)
You will also be expected to act in accordance with GCI’s corporate security standard.
If you like the sounds of a career that is always evolving, constantly changing and will keep you on your toes, then start your journey today and click APPLY now. Just complete the short form and we will call you back for an open chat about what happens next.
This role is subject to holding an industry recognised qualification - details of costs & fees of training courses will be discussed at registration