Location: King’s Lynn
Salary: circa £21,000 per annum, plus excellent benefits
Hours of Work: 37 hours per week
About the Company:
Our client was set up in 2006 and now manages around 7,000 homes and 17 sheltered schemes in West Norfolk. They employ over 200 people and as part of the e2 consortium, they aim to build strong and sustainable communities by providing high quality affordable homes within well designed neighbourhoods.
Tenancy Advisor Responsibilities:
•Impartially & comprehensively conduct investigations into cases of anti-social behaviour, and be proactive in initiating the necessary resolutions within the prescribed timescales in accordance with Freebridge Policy & Procedure
•Take a responsive, reflective approach to determining and assessing risk to victims, liaising closely with colleagues and statutory agencies to ensure risk is managed and support and protection provided as appropriate
•Maintain a strong understanding of the range of current and relevant enforcement tools, being able to confidently select and recommend the most appropriate method of resolution for cases, working closely with the Assistant Tenancy Manager, and colleagues in the legal team, to deliver any necessary tenancy enforcement
•Confidently represent Freebridge in court proceedings
•Take responsibility for the delivery of a quality and proactive tenancy management service, working closely with customers and colleagues to investigate and resolve a range of tenancy breach matters
•Work closely with other teams across the business to ensure properties within the allocated area are well maintained and managed, present a safe and secure environment for residents, visitors and staff and that estates and communal areas benefit the community
•Support the work of the Placeshaping Team in developing sustainable communities in areas that people wish to live, through contributing ideas & suggestions, sharing local knowledge and issues and participating in joint working events and projects
•Work collaboratively with colleagues in the Lettings Team to ensure sustainable tenancies, through contributing to robust nomination assessments and decisions, and involvement with follow up work immediately post tenancy commencement
•Maintain a strong awareness of safeguarding principles and practices, engaging with customers to take a person-centered approach to safeguarding children and adults at risk in our communities
Tenancy Advisor Requirements:
•Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers
•Proven experience of working with a wide range of customers with varied and complex needs, in challenging and confrontational situations.
•Understanding of the role and scope of Social Housing providers, and access to these services
•Comprehensive knowledge of safeguarding and domestic abuse best practise.
•Experience of interviewing and case investigation/management.
•Minimum of 5 GCSE passes including English & Maths (A-C grades).
•Proven experience of working to achieve specific targets.
•Proven experience of working with a PC and an understanding of all Microsoft Office applications i.e. MS Word, Excel, Outlook etc. including a relevant IT qualification i.e. GCSE pass, or ECDL
•Experience of working in a housing/tenancy management role.
•Knowledge of welfare benefits
•Basic knowledge of Housing Legislation in relation to Tenancy Management and legal enforcement proceedings via the County Court
Tenancy Advisor Benefits:
•Great Work Environment
If you think that you are suitable for this Tenancy Advisor role, please apply now!
Please note, candidates will be required to undertake a DBS Check.
circa £21,000 per annum, plus excellent benefits