Technical Writer - NCR

About NCR


NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.




Technical Writer




As a contributing member of a highly motivated software development team, the successful applicant will design, develop, and deliver exceptional information products (printed documentation, online help, enterprise wiki, and training materials) that support the needs of NCR product users and contribute to continuous improvements in NCR technical writing initiatives and information product offerings.




Responsibilities include:



+ Working closely with software developers, product owners/managers, business analysts, architects, test engineers, support representatives, and other cross-functional team members to identify information needs and translate those needs into information products that support and enhance NCR product and solution offerings


+ Contributing to technical writing planning activities with engineering manager and scrum masters/product owners to schedule work in order to meet project deadlines and deliver identified information products


+ Completing information product analysis, design, development, validation, and maintenance activities in support of NCR product development


+ Integrating subject matter expertise with a solid understanding of technical writing industry standards and best practices to continuously improve information product offerings and support NCR technical writing excellence


+ Contributing to technical writing standards, policies, and process improvements for use by NCR technical writers



BASIC QUALIFICATIONS:



+ A Bachelor’s degree, preferably in technical or professional writing (or a related communications discipline)


+ Expertise using authoring software, such as Madcap Flare, Adobe FrameMaker, Adobe RoboHelp, and Atlassian Confluence, Microsoft Word to produce technical documentation


+ Experience using graphics and presentation tools, such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, and Microsoft PowerPoint to produce images, diagrammatic aids and other technical reference materials


+ Experience with HTML and stylesheets desirable


+ Familiarity with software development lifecycle preferably in an agile/lean environment


+ Familiarity with project planning and scheduling activities


+ Excellent written and verbal English language communication skills


+ Excellent interpersonal, teamwork, and collaboration skills


+ Proven ability to work independently and self-motivate with minimal supervision


+ Excellent organizational skills with the ability to balance multiple assignments and meet deadlines in a fast-paced, dynamic environment


+ Ability to understand customer needs or expectations; business requirements and technical requirements


+ Ability to determine and validate information products requirements independently through hands-on use of the technologies being documented



PREFERRED QUALIFICATIONS:





+ A graduate degree


+ Qualification in Tech Comms


+ Experience in authoring software template design and development


+ Demonstrated ability to learn new tools and technologies


+ Demonstrated commitment to continuous learning



Offers of employment are conditional upon passage of screening criteria applicable to the job.




EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!