Team Manager (MASH), Adult Social Care
London Borough of Barnet
The closing date is 26 October 2020
We are looking for an experienced team manager to lead our Multi Agency Safeguarding Hub (MASH) team. The Multi Agency Safeguarding Hub (MASH) is a fast-paced team which identifies, assesses and manages risk for vulnerable adults. We work closely with our childrens MASH, police, health, and voluntary sector on finding the best possible outcomes for adults and carers ensuring their rights are protected and voices heard.
To deliver our vision of strengths based social care we rely on working closely with our partners and importantly our competent, confident, creative, and caring workforce. We have supportive and visible leadership, and tools, processes, and investment in excellent learning and development that help staff to be happy, efficient and effective.
Main duties of the job
The Team Manager (Mash) will provide excellent leadership, direction and effective management of the teams resources, ensuring professional standards and Best Practice act as key drivers within a culture of continuous service improvement, value for money and safer practice.
Ensure compliance with the services standards and processes and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive.
Work closely and collaboratively with the Councils New Support and Customer Services Organisation, Health and other partner agenciespartners to deliver an integrated, service that meets both current and future needs.
Provide professional management and case supervision for a multidisciplinary team delivering specialist social care and enablement services for older people and physically disabled people across the Boroughthe team.
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work.
Here in Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day, month and year.
We take a strengths-based approach, focused on what people can do and seeing the whole person. Our staff are dedicated, caring, knowledgeable and committed to supporting our residents to live as independently as possible for as long as possible. We are a diverse multi-disciplinary workforce with wide ranging skills and a can-do attitude.
We encourage staff to be empowered in making changes and initiate actions that improve our services. Ultimately, we should all be happy for our friends and family to receive the services we deliver and commission, and so that is where our focus always lies.
Purpose of Job:
Provide professional management and case supervision for a multidisciplinary team delivering specialist social care and enablement services for older people and physically disabled people across the Borough.
Ensure compliance with the services standards and processes, and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive. These priorities focus on meeting the four social care outcomes:
Enhancing the quality of life for people with care and support needs
Delaying and reducing the need for care and support
Ensuring that people have a positive experience of care and support
Safeguarding adults whose circumstances make them vulnerable and protecting them from avoidable harm
Provide excellent leadership, direction and effective management of the teams resources, ensuring professional standards and Best Practice Act as key drivers within a culture of continuous service improvement, value for money and safer practice.
Work closely and collaboratively with the Councils New Support and Customer Services Organisation, Health and other partner agencies to deliver an integrated, service that meets both current and future needs.
Embrace the programme of change necessary to embed and build on the Councils new models of care and closer integration with other Council services and Health.
Ensure continued focus on enablement and developing independence through promoting Direct Payment, self-directed support, finding creative community alternatives to car costs and achieving excellence in customer care and service delivery.
Role Specific Responsibilities
Provide day to day professional support and case supervision to a social care team within Integrated Care - Older and Disabled People. Deliver individualised and needs-led enablement and long term support plans for adults who require support, through the use of timely and focused interventions, support and advice that supports long-term independence and choice.
Deliver a high performing, productive, quality service that is cost effective and work closely with key partners with an increased focus on personalisation and self directed support.
Build effective working relationships with partners who operate both within and outside of the council, such as the Customer Support Group (CSG), Health other care providers and colleagues to achieve an integrated approach to assessment, planning and review.
Ensure that the responsibility of safeguarding adults at risk is a fundamental element of this job and that the principles are embedded in all procedures, practices, professional advice, decisions and support. Ensure that the service promotes safety and managed risk in the context of maintaining choice.
Take responsibility for promoting, monitoring and safeguarding the welfare of people who come into contact with the service. Ensure full compliance with the Pan-London protocols and Barnet safeguarding standards in relation to timescales, alerts, investigations, protection planning, recording and audits.
Ensure relevant risks are appropriately identified, recorded and managed in a consistent and planned fashion in accordance with service practice and standards.
Support, promote and apply self-directed support, direct payments, Telecare equipment and rehabilitation to support the principle of service users and carers having choice. Agree self directed support in accordance with the scheme of delegation and in compliance with financial regulations.
Ensure the timely and accurate recording of service users and carers and other related data on appropriate systems, such as the case management system, document management system, and purchasing/finance system in line with the processes, standards and protocols of the Council.
Ensure full compliance with statutory regulations, policies, procedures, best practice and professional standards within Adults and Communities, and those of relevant partner agencies such as Health.
Support the Head of Service in monitoring and evaluating the performance of the team against targets and professional standards.
Support the Head of Service with financial monitoring and intelligence gathering in their particular area of service.
Managing Service Direction
Provide clear, visible and professional management to support a high performance culture that drives continual improvement, efficiency savings and high levels of user satisfaction.
Promote, develop and manage effective partnership working with internal and external stakeholders in order to achieve continuous improvement in the provision of services.
Communicating to the team the priorities and plans, vision and objectives of the service to ensure effective delivery to the agreed service standards and targets.
Performance and Customer Focus
Support the delivery of high quality performance and provide value for money with minimum risk. Deliver an outcome-orientated service that maximises productivity and throughput to make best use of finite resources.
Support the Head of Service in developing and implementing rigorous and effective performance management processes to drive forward service improvements, including managing, monitoring and reporting on service performance standards.
Communicate with the team so that they understand how their individual performance contributes to achieving the aims of the council and the priorities of Adult and Communities Delivery Unit:
Ensure that outstanding customer service is being delivered on a day to day basis in line with corporate and service standards.
Work flexibly and respond positively to changing business and user needs and carry out any other duties within the scope of the nature and grade of the post.
Apply the principles of sound financial practice necessary to operate within defined budget limits. Promote a culture of value for money and sound financial practice within the team.
Maximise take up of self-directed support and direct payments to support the principle of service users and carers having choice. Agree direct payments in accordance with the scheme of delegation and in compliance with financial regulations.
To attend panel when requested and assure best use of resources and high quality assessments.
Leadership and Management
Manage a team of up to c10 staff. This may comprise all or some of the following:
Assessment and Enablement Officers
Direct payment advisers
Ensure access and provision to high quality and reqular supervision for all staff within their team.
Provide clear, visible, motivational team management to create a high performance culture that drives continuous improvement and efficiency savings capable of delivering Service priorities.
Ensure the Councils values are understood and embraced by the team; recognise and reinforce positive behaviours and address any behaviour that is undesirable.
Communication & Influence
Ensure all communications are clear, effective and appropriately targeted in compliance with communication corporate standards. Deal effectively and professionally with challenging service users, stakeholders, partners and agencies.
Support the Head of Service to work closely with the Customer Service Group (CSG), Health and other partner agencies to ensure that business activities are appropriately integrated and joined up and .the needs of the service users and carers are met, both now and for the future.
Health and Safety and Data Management
Promote and safeguard the welfare of adults at risk, ensuring this principle, culture and practice is embedded across the team and in all business processes and communications, in compliance with national and local procedures and protocols.
Ensure that all personal data is handled securely and in strict compliance with the data protection legislation and local and corporate data management protocols and Caldicott principles.
Ensure safe and efficient delivery of service by achieving high standards of health and safety and managing risk.
In order to deliver the service effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above and which is on occasion outside of normal working hours and/or at locations that differ from the primary place of work.
Such duties, however, will fall within the scope of the post, at the appropriate grade.
Commitment to Equality
Deliver the councils commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in the services the council delivers.
Promotion of Corporate Values
Role model the Councils values: Be Human, Be Collaborative, Value Diversity and Be Trustworthy and use the values to set clear expectations of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
London Borough of Barnet