Team Manager (Sales Relationship Centre) Birmingham £30,000- £40,000 dependant on experience Permanent We have an exciting opportunity for a Team Manager to join our Support Relationship Centre. The SRC Team Manager will manage a team of Relationship Co-ordinators (RCs) who are responsible for the Financial Consultant’s (FC’s) customer territories in respect of booking 1st appointments. About the role You will motivate a team towards achieving agreed KPI’s, service level and call quality standards through continuous coaching, reviewing and feeding back on performance and development. Support the sales field in achieving the required sales / sales conversions through quality 1st appointments Use the monitoring systems to prepare weekly sales activity plans and ensure that all staff meet agreed activity levels Monitor activity on a daily/weekly basis, identify variations from target and respond appropriately, in a timely manner Maximise and manage the potential appointment making activity, from all generated leads to ensure that activity targets are met and leads are called within 24 hours of receipt Build effective business relationships by communicating regularly with the sales force, particularly Area Managers (AMs), fostering a relationship that maximises business results Monitor individuals to ensure that plans are achieved and working practices followed in accordance with the Society’s managing performance guidelines Encourage and inspire the team to challenge existing processes and practices that obstruct or hinder the ability to give customers an end-to-end experience Manage and monitor the delivery of a professional and high quality service to all customers both internal and external in line with Society policy To maintain all appropriate records and supply reports as required by the Society and the SRC Operations Manager To produce, review and update an annual Business Plan in line with the relevant distribution channel To manage the delivery of the required commission and income targets as set by the business To ensure the team operates within budget and contributes to the profitability of the distribution channel as appropriate Demonstrate the expected behaviours outlined within Performance Excellence Create a challenging and rewarding culture About you A proven track record of success within a management role, preferably in a sales or sales support environment Previous experience of successfully supervising, coaching and developing staff to achieve objectives Strong communication skills Organised and flexible approach to work – able to adapt working hours around business requirements Can work independently and with strong problem solving and continuous improvement ability Able to commit to working regular evenings according to the Society’s requirements Have a strong and recognised Sales background showing ability to hit stretched targets Ability to challenge existing work practices and to work with others to deliver best practice to an organisation Ability to communicate effectively with colleagues and stakeholders at all levels of the business Strong working knowledge of Microsoft Word and PowerPoint or equivalents Evidence of planning, monitoring, implementing and reviewing ensuring activity is compliant We are an equal opportunities employer. We are unable to employ anyone who does not have the legal right to live and work in the UK. If you are from outside the EEA and do not possess immigration status which allows you to live and work in the UK, we will be unable to progress your application as Wesleyan are unable to provide sponsorship. Therefore, in the recruitment process all candidates are required to provide the necessary right to work information and documentation. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date for CV submissions is 20/02/2019. Feedback on your application will be provided in the week following this date.