Title: BAM Team Leader Division: Insurance Services Location: Witham Banding: 3 Contract: Permanent Closes On: Saturday 10 November 2018 Job Purpose: To support the Service Delivery Manager in providing a first class service to Insurer and Market Services Clients, by providing effective first line management to a team of binding authority technicians whilst achieving continual improvement in team performance. To ensure all company objectives are met. To manage the people and processes to achieve consistently accurate, timely and compliant maintenance of clients data, and ensuring data integrity by quality checking the teams work. To support Senior Management with any other ad hoc tasks or responsibilities as necessary. Duties and Responsibilities: 1. BAM Technician supervision/ Operational Management Maintains organisation and resources that are adequate to support business performance, demonstrating operational control of BAM technician workflow Ensures bordereau upload rates are maintained, various bordereau logs are maintained and developed in line with client requirements (RLD, Claims, etc.), and all bordereau upload targets are prioritised throughout the team Supports team with broker liaison to resolve any outstanding issues and progress collection activity for premium and the provision of bordereau Ensures that roles, responsibilities and reporting lines are clearly communicated and understood Optimises workflow by allocating work and making best use of resources Proactively looks for and recommends process improvements which contribute to margin efficiencies, quality and competitiveness Provides senior level Management Information (MI) with analysis on corporate performance Ensures the prompt resolution of queries from clients or technicians with regard to binder/bordereaux upload queries. Coordinates the sign off process on all new mapping templates Follows up any outstanding queries and requests to technical divisions/IT development services 2. Service Development/Compliance/Communication Assists with the maintenance of appropriate process and training manuals for all activities undertaken Liaises effectively with brokers via structured meetings and ad hoc queries to resolve outstanding issues and progress the timely provision of all bordereaux types Ensures that all client queries/requests are appropriately logged in accordance with company procedures and maintains appropriate records relative to all processes undertaken Works effectively with the Client Reporting Team to ensure that all monthly Executive and ad-hoc reports are produced within SLA deadlines, and all action points and matters arising are addressed Ensures team are maintaining feedback status within i2Blade Participates in the development and testing of the binding authority management systems to improve performance and provide an enhanced cost effective solution to clients Assist Service Delivery Manager to maintain the system development log and ensures releases are implemented in a timely and efficient manner Conducts internal reviews of all binders approaching renewal/expiry (4 months prior to expiry) ensuring that all bordereaux are mapped correctly and uploaded, all provision issues are covered and all associated compliance issues are addressed. Supports renewal and pre-audit process as required by clients Maintains a system of early client notification of all compliance breaches of high priority clauses (Limits, Territories & Commissions) and facilitates the resolution of all issues 3. People Management Uses a competence based approach, in conjunction with HR, to ensure suitable candidates are recruited in the most time and cost efficient way Ensures that the roles, responsibilities and reporting lines within the Bam team are clearly communicated, and understood Supports and encourages training, development and learning Ensures staff are appropriately supervised, trained and coached to meet competence standards against Job Profiles Uses annual appraisals to assess performance and competence, review training and development needs and confirm that Job Profiles remain accurate Skills & Experience: Industry and market structure and operation Comprehensive understanding of the Lloyd’s and Company markets Basic technical insurance principles Detailed bordereaux knowledge High IT literacy (particularly Excel) Ability to work to tight deadlines within a team environment, with good organisational, communication and presentation skills Experience in using Lloyd’s Account Enquiry, IMR, Tracker and Insurance Company Market systems Ability to build effective relationships (internally/externally), establishing credibility amongst an extensive client group Commercial awareness Problem solving and decision making Well developed verbal and written communication Management, delegation and supervision Provision of management information Good numerical skills, with the ability to work accurately and showing attention to detail Strong reporting capabilities. Ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues. Are you a Davies Person? All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.