Resolutions Team Leader Salary: £46,065 Location: Croydon Duration: Permanent Closes: 10 April 2019 Hello, we’re the Pension Protection Fund. We protect the futures of millions of people in the UK who belong to defined benefit pension schemes. Our members rely on us to look after their pensions if their employers go bust and the pension schemes cannot afford to pay what they promised. We are currently looking for a Resolutions Team Leader to lead our Resolutions Team in managing the non-statutory and statutory complaints process and putting our members at the heart of everything you do. In this position you will be providing support and guidance to the Resolutions Team, providing final sign off for the Senior Resolution Case Handlers on complex complaints and allocating workloads appropriately to the team members. Your role will include mentoring, coaching and development of team members ensuring they fulfil their potential and offer excellent customer service to our members at all times. Additionally, you will review member information in line with statutory decision and present to Senior Management and the Non-Executive Directors for the Reconsideration Committee. Our ideal candidate will have complaints/ resolutions team leader experience from within the pension industry, excellent customer service levels with the ability to produce Management Information and present information to senior management. You will also have an awareness of the requirements of the Freedom of Information Act 2000 and General Data Protection Regulation. Sound like you? Apply now. Now is a really exciting time for us. We’ve got big plans for 2019, and beyond, and we’d love you to join us. In return for your skills, experience and commitment we’ll give you a challenging role in a dynamic business where you’ll get the support you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package. We are an equal opportunities employer and welcome applications from all sections of the community. No agencies please. https://www.ppf.co.uk/ The Pension Protection Fund is a statutory fund run by the Board of the Pension Protection Fund, a body corporate, under the Pensions Act 2004.