Job Title: Support Manager
Location: Whitley Bay
Job Type: Full Time, Permanent
The Company, an established provider of support services for people with learning disabilities, have been working in the North East since 1990. Their mission statement, which was designed by the people they support, their families and their own staff, guides everything they do.
They believe that everyone should have their choice when it comes to getting the support they need and as such they provide a specifically tailored service to every individual, working to a support plan chosen by them.
Leadership, Management & Delivery
- Demonstrate and set high standards of personal and professional behaviour
- Ensure good practice in service delivery and strive for improvement
- Develop and manage good relationships internally and externally
- Adhere to legal and external regulations and ensure that the Association's policies and procedures are followed.
- Lead on developing the purpose, direction and culture of services you are responsible for
- Lead and manage a team that champions excellence, embraces change and adheres to the values of the organisation
- Provide leadership & direction to the staff team by setting performance standards and mentoring performance during supervisions and appraisals
- Recruit the right staff to deliver high quality services
- Create and, where appropriate, participate in the rota within the framework of contracted hours available, to ensure all support hours are provided
- Take part in the on call system and provide cover for other Support Managers as required.
- Ensure staff mandatory, contractual & individual training & development needs are identified, recorded and met.
- Undertake disciplinary and grievance investigations as required. Monitor and take direct action to manage all sickness and absence
- Facilitate and contribute to Team Meetings
- Carry out any duties set out by Senior Management to enable the smooth running of the service for the people we support and the organisation
- Act as Service Manager if required
- Ensure people they support are listened to and act on feedback
- Promote each person's physical, emotional and spiritual needs, ensuring that they are met
- Ensure each person is presented with informed choices and their rights are upheld
- Ensure support is provided to each person in their daily activities
- Attend strategy meetings as needed
- Promote, monitor and maintain health, safety and security of the home of individuals and staff
- Ensure people they support have comprehensive needs assessments, support plans and appropriate and effective risk assessments in place
- Ensure appropriate medication management systems are in place and that staff have competency assessments in place
- Facilitate regular person centred reviews
- Provide management information and data as required by the Service Manager/ Head of Service, Finance/Admin Manager or CEO by deadlines given
- Work with a range of client groups and needs as required i.e. children, adults and older people
- Ensure quality monitoring systems are in place, all records are updated regularly and action plans are folowed
- Undertake regular Audits and develop action plans in line with Quality Assurance procedures
- Ensure all audits/actions are shared with the staff team creating a culture of shared responsibility and accountability
- Investigate and manage complaints in line with company policy
- Actively engage with all professionals and families taking into account their views on how to improve delivery
- Ensure all services meet CQC regulations and contractual obligations and address any areas of non-compliance
- Actively assess the mental capacity of the people supported and take appropriate action where external support may be required
- Ensure the money of people they support is used responsibility and financial procedures are in place and adhered to.
- Ensure budgets are managed effectively
You will be expected to:
- Develop one's own knowledge and practice by attending statutory/relevant training
- Continue to develop skills to assist support staff in developing their underpinning knowledge and skills
- Develop all other areas identified in appraisal
- Be prepared to step up to a more senior role if needed
- Act with integrity and honesty at all times
- Be approachable and encouraging
- Give and receive constructive feedback to enable development of self and others
- Acknowledge and value the contribution of staff within the team
- Guide, direct and support colleagues to ensure continuous improvement
- Instil a "safe to challenge" culture within teams where discussion and ideas are encouraged
To apply for this role please click APPLY to send your CV and Cover Letter for this role.
Candidates with experience of; Senior Support Worker, Care Manager, Support Provision Supervisor, Support Manager, Senior Carer, Care Team Manager, Support Supervisor, Senior Care Worker, Assistant Service manager, Social Care manager, Support Worker, Carer, Care Support, Care Assistant, Social Worker, LSW, LSA, Support Assistant, Special Needs Support, Mental Health Support, Autism Support will be considered for this role.