Student Services Officer (SSO)
Salary: £21,000 per annum
Job type: Permanent, Full-time
Our client is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training.
Our client at Birmingham City University is currently recruiting a Student Services Officer. The Student Services Officer (SSO) is a critical member of the College team in administration of the key aspects of the student life cycle with regard to records and reporting compliance. The SSO is key in providing a highly responsive and pro-active customer service, implementing effective student retention and compliance, ensuring quality student welfare, student enhancement activities, student finance, enrolment and orientation, communication and social media activities.
Requirements of the Student Services Officer:
•Strong verbal and written English language communication skills
•Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups
•Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite – PowerPoint, Excel, Word and Outlook
•File management and administrative skills
•Experience in an education customer services focused environment
•Tertiary qualifications, or possess related sector qualifications/training
•Proactive work habits
•Proven ability as a ‘team player’
•Proven ability to organise own workload and to cope with a variety of task demands
•Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
•Creative thinking processes
•Commitment to self-improvement
•Customer Services Skills
•Education services industry in the UK and offshore
•Front-line customer relationship management to multicultural clientele
•Administrative and compliance experience related to Home Office Tier 4 sponsorship duties and requirements
•Student orientation events
Benefits of becoming the Student Services Officer:
An attractive remuneration package will be negotiated with the successful candidate. Our client offers outstanding long-term career opportunities within the UK and abroad, and is a value driven and an equal opportunity employer. They reserve the right to fill the position by invitation.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis.
If you feel like you meet the above criteria for the Student Services Officer, then please apply now!
Applications close on Friday 21st February 2020 at 1700hrs.