FRENCH SELECTION UK
Senior Software Support Specialist / Team leader
SAAS, IT Technology, IT Software, Windows, MS SQL, Microsoft Applications, ERP, Software Support, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, Software Support, IT Support Team leader
Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)
Location: Maidenhead, Berkshire
Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4.
*** Excellent opportunity within a fast growing International IT Software Provider ***
*** 80% of your role is a Customer Support, the rest is Team leader responsibility and report to the Management ***
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Please visit the French Selection UK website, vacancies section, search job reference: 355HDM
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
Our client is a well-established international company providing business software solutions (SAAS) and services on European Market
We are looking for an experienced Software Support Analyst/Consultant to join a multilingual small Customer Support team and act as a Helpdesk Team Leader.
- To give daily support for the existing clients and help them with daily technical support
- To manage IT Help Desk Team (4 people) and evaluate performance also to ensure customer service is timely and accurate on a daily basis.
- To provide smooth and efficient customer support on a daily basis (be a hands on manager and actively work with the team and provide daily support for customers)
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge
- To train new team members and responsible for mentoring
- Windows Operating System and Microsoft Applications knowledge is desirable
- Experiences in Software Support, ideally MS SQL database or similar ERP software
- Experienced in 2nd and 3rd line technical support
- Previous experiences as a Senior or a Team leader with IT / Help Desk Support is a strong advantage
- Lives at commutable distance by car from Maidenhead and must be a car owner
- Experiences in SAAS, ERP or financial software packages support would be strong advantage
- Fluent in French or German or Dutch or Swedish would be a strong advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level
Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)p to £50,000 p.a. + Excellent Benefits
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.