¿Hablas español? ¿Tiene experiencia en soporte tecnológico?
OK that's about all the Spanish I can remember from school - but if you speak fluent Spanish and have a background in Technology Support, IT Helpdesk then this role might be for you, if you live close to Guildford, Surrey.
What does the role involve?
- Providing support to international clients from Spanish and English speaking countries on a bespoke software package
- Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
- Creating bespoke reports using SQL query language and Report Builder
- Writing and maintaining bespoke XML jobs
- Providing demonstrations on key product features to potential clients
- Attending tradeshows and conferences
Plus you'll occasionally get to travel to Spanish speaking countries to provide on-site support!
What do you need?
- Obviously better Spanish than mine!
- Good English skills, to enable you to both support English business customers and also translate what the Spanish speaking customer is saying and describe the issues to English speaking Developers.
- Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge.
- Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
- Strong Customer service skills and ability to resolve queries.
- Team player
What's on offer?
- Starting salary of £24,000 - £28,000 dep. exp.
- Opportunity to progress your skills and experience
- 24 days holiday + bank holidays
- Private Healthcare
- Pension Scheme
- Friendly, casual dress environment, where everyone is recognised for their efforts
- Team social events
F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website: www.first4personnel.co.uk You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency and a Recruitment Business. We are GDPR compliant.
£24,000.00 - £28,000.00 per year