My Kent based global Software business are currently hiring for an accomplished IT Service Desk Manager on a permanent full-time basis.
You will be responsible for technical support staff members, including team leaders and technical analysts.
Reporting to Head of Operations.
Scope of role:
- Responsible for leading and growing the UK support team
- Managing high volume service desk +800 calls per day
- Manage and strategise the technical support activities of the team
- Improve service function
- Plan and implement effective support process to improve efficiency
- Build a culture of continuous improvement via adequate KPI's
Salary: up to £70,000 + benefits
Start date: ASAP
Please apply today if you are interested and we will be in touch with more information.