Service Coordinator - Simplified Recruitment
Hemel Hempstead, HC HP2 7GY
About the Job
Salary: £18,000 - £23,000 with competitive benefits
Location: HP2 7GY
Hours: 8.30am - 5.00pm, Monday - Friday
Contract type: Permanent
A bit about our client:
An exciting opportunity to join their Scheduling team as a Service Coordinator. They are a family business that has grown into the UK’s leading Appliance Installation Distributor. The Service Coordinator is a vital role in ensuring the smooth and efficient installation of appliances.
What you’ll do:
Key areas of responsibility will be:
• Build and maintain excellent communication with site teams from their key customer accounts. This includes:
- Making initial contact with the site introducing yourself as the Service Coordinator for their project once we’ve received an order.
- Communicating with site throughout a project to ensure we’re servicing their requirements & to help us effectively resolve any challenges that may arise.
- Regular conversations to improve the working practices between them & the customer, with emphasis put on their use of their Toolbox Visit Manager so that they can help meet their demands.
- Liaising with homeowners to organise post occupation remedial & customer care works.
• Communicate key and relevant information to your colleagues to ensure they deliver an excellent service to their customer. This includes:
- Stock Issues which may prevent delivery or installation from occurring so that resolutions can be made in good time to enable a first-time completion wherever possible.
- Workload requirements to their Installers and Drivers so that they are well prepared for their forthcoming work.
- Liaising with their sales team when sensitive or urgent work is to be completed so that good decisions can be made and communicated to their customers.
- Comprehensive information on escalations are passed to their Contracts Managers when required so that these are picked up and resolved quickly.
• Organised & methodical planning of work that provides great service to their customers in an efficient manner whilst being realistic for their external teams to fulfil.
• Oversee the paperwork used & completed by their Installers/Drivers within your region.
Who you’ll be:
Their values are integral to how they operate; it is the reason for their success and their culture. To flourish here, you will naturally display their values; Helpful, Ethical and Innovative.
The ideal candidate will be:
• Excellent communicator in both oral and written form that demonstrates a helpful, pro-active & professional approach.
• Brilliant attention to detail that ensures high accuracy when reviewing information and processing upgrades or additional work.
• Natural desire to give the very best possible service to their customer that results in you going above & beyond to meet their requirements whenever it’s possible to do so.
• Comfortable working under pressure whilst remaining calm and composed.
• Reliable team member that enjoys working closely with others to deliver excellent results as part of a larger team.
• Good geographical knowledge of the UK coupled with a desire to work in the most efficient way possible which enables you to plan effective routes & working days.
• Strong computer skills in MS Office & able to quickly learn & pick up new systems.
After well-established within the team, this role requires a start of 5.30am no more than once per week.
What you’ll get:
They offer a competitive salary and benefits package which includes:
• 25 days holiday
• Health care
• Pension
• Free parking
• Regular staff events
• Charity Day
• Employee Retail Discount Scheme
• Length of service vouchers
• Flexible working
• Child Care Vouchers
Please apply online with your CV and covering letter.
Please check your email for confirmation that your application for this Service Coordinator role has been received and to follow further instructions if applicable.
Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Ref: SR506383
Location: HP2 7GY
Hours: 8.30am - 5.00pm, Monday - Friday
Contract type: Permanent
A bit about our client:
An exciting opportunity to join their Scheduling team as a Service Coordinator. They are a family business that has grown into the UK’s leading Appliance Installation Distributor. The Service Coordinator is a vital role in ensuring the smooth and efficient installation of appliances.
What you’ll do:
Key areas of responsibility will be:
• Build and maintain excellent communication with site teams from their key customer accounts. This includes:
- Making initial contact with the site introducing yourself as the Service Coordinator for their project once we’ve received an order.
- Communicating with site throughout a project to ensure we’re servicing their requirements & to help us effectively resolve any challenges that may arise.
- Regular conversations to improve the working practices between them & the customer, with emphasis put on their use of their Toolbox Visit Manager so that they can help meet their demands.
- Liaising with homeowners to organise post occupation remedial & customer care works.
• Communicate key and relevant information to your colleagues to ensure they deliver an excellent service to their customer. This includes:
- Stock Issues which may prevent delivery or installation from occurring so that resolutions can be made in good time to enable a first-time completion wherever possible.
- Workload requirements to their Installers and Drivers so that they are well prepared for their forthcoming work.
- Liaising with their sales team when sensitive or urgent work is to be completed so that good decisions can be made and communicated to their customers.
- Comprehensive information on escalations are passed to their Contracts Managers when required so that these are picked up and resolved quickly.
• Organised & methodical planning of work that provides great service to their customers in an efficient manner whilst being realistic for their external teams to fulfil.
• Oversee the paperwork used & completed by their Installers/Drivers within your region.
Who you’ll be:
Their values are integral to how they operate; it is the reason for their success and their culture. To flourish here, you will naturally display their values; Helpful, Ethical and Innovative.
The ideal candidate will be:
• Excellent communicator in both oral and written form that demonstrates a helpful, pro-active & professional approach.
• Brilliant attention to detail that ensures high accuracy when reviewing information and processing upgrades or additional work.
• Natural desire to give the very best possible service to their customer that results in you going above & beyond to meet their requirements whenever it’s possible to do so.
• Comfortable working under pressure whilst remaining calm and composed.
• Reliable team member that enjoys working closely with others to deliver excellent results as part of a larger team.
• Good geographical knowledge of the UK coupled with a desire to work in the most efficient way possible which enables you to plan effective routes & working days.
• Strong computer skills in MS Office & able to quickly learn & pick up new systems.
After well-established within the team, this role requires a start of 5.30am no more than once per week.
What you’ll get:
They offer a competitive salary and benefits package which includes:
• 25 days holiday
• Health care
• Pension
• Free parking
• Regular staff events
• Charity Day
• Employee Retail Discount Scheme
• Length of service vouchers
• Flexible working
• Child Care Vouchers
Please apply online with your CV and covering letter.
Please check your email for confirmation that your application for this Service Coordinator role has been received and to follow further instructions if applicable.
Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Ref: SR506383
Salary
£18,000 - £23,000 with competitive benefits