Title: Senior Technical Support Engineer X2 Division: Group Functions Location: Banding: 3 Contract: Permanent Closes On: Wednesday 28 November 2018 Job purpose: To assist with the development, maintenance and support of a diverse IT infrastructure. This will include: ensuring the availability, integrity and performance of systems through a process of continual improvement design, integration, testing and documentation of new technologies liaising with 3rd parties to design and implement strategies to deliver infrastructure services escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution direct communication with customers to manage expectations Duties and responsibilities: ensuring the availability, integrity and performance of IT infrastructure pro-actively review the IT infrastructure to identify areas for improvement maintaining documentation of IT infrastructure and associated processes working with IT Support Team to resolve issues design and provision IT solutions to support Group strategy, including supporting documentation assist both Database and Software Development Teams as required adhering to and ensuring the enforcement of all Group policies assist in the review and amendment of Group information security policies create and maintain documentation, including systems configuration, processes, test and project plans timely escalation of issues to IT Operations Manager. Skills & Experience Proven experience and understanding of Windows 2003 - 2016 Server core services and Active Directory management (including Group Policy, login scripts and roles) Experience of VMWare, including maintenance and provisioning Experience of installation and supporting of Microsoft Exchange 2003 – 2016 (O365) Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos Networking skills – e.g. switching, routing, VLANs, PoE, WLAN, MPLS NAS / SAN storage infrastructures Knowledge of Mobile Device Management Experience of Automated Monitoring and Alerting Knowledge of Avaya telephony systems an advantage. Knowledge of UCS is an advantage Ability to manage conflicting priorities, multitask and meet deadlines Strong analytical and problem solving ability in complex technical landscapes IT related Degree and/or Microsoft certifications - MSCE, MCITP Proven ability to produce high quality deliverables in terms of content and presentation Excellent communication skills, both written and verbal Are you a Davies Person? All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.