Qatar Airways are seeking an enthusiastic and dedicated Senior Airport Services Agent to join their team.
The Senior Airport Services Agent will be responsible for providing excellent customer service, representing Qatar Airways.
As a Senior Airport Services Agent your key responsibilities include:
•Providing excellent customer service at check-in, boarding, special services, lounges, airport hotel and baggage services, as per Qatar Airways commercial and safety standards and procedures
•Monitoring all gates and check in activities, ensuring accurate services-oriented acceptance and boarding acceptance
•Ensuring smooth handling of customer service at the station, liaising with ramp and ground handling agents staff and supporting the Airport Services Supervisor in all areas
•Portraying the Qatar Airways image to the highest standard ensuring that passengers receive five-star customer service at all times
The ideal candidate for this role will have experience in a customer service role and within an Airport Operations of a leading airline or ground handling agent. In addition, you will have the following skills and experience:
•Good knowledge and working experience on the ALTEA and AMADEUS systems
•Ability to effectively manage mishandled services, including service recovery situations with customer
•Exposure to baggage claims procedures & working knowledge of World Tracer is beneficial
•Fluency in English is essential
•Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required
weighting and shift allowance