Scientific Support Specialist
Job type: Permanent, Full-time
Our client, inspired solutions that harness the power of the cell. They are global leaders in cell engineering. Their vision is to unlock the power of the cell, and they are increasing their focus on customers every day. Their unique tools and services are used by their customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.
The Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high quality support to customers using their full portfolio including Dharmacon brand gene editing, RNAi, cell cullture, gene expression & companion diagnostic products.
Working as part of their highly experienced EU technical team, the Scientific Support Specialist will address customer questions and inquiries, troubleshoot problems, and manage customer complaints in a fast paced and dynamic work environment. In addition, this role will provide customer feedback to relevant departments including R&D, marketing, and field-based teams.
Responsibilities of the Scientific Support Specialist:
•Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments
•Maintain up-to-date knowledge of products, solutions and services
•Effectively communicate (both written and oral) internally and with interdepartmental teams
•Understand product applications, challenges and strategies for good experimental design
•Work with customer service, R&D and product management as part of troubleshooting activities
•Support local and international field-based teams by answering scientific inquiries
•Continually strive to improve soft skills to provide an outstanding customer experience
•Assist in the preparation and review of technical documents and web content for new and existing products
•As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times.
Requirement of the Scientific Support Specialist:
•M.S. or Ph.D. in Molecular Biology, Cellular Biology, related subjects
•Experience with gene editing and/or RNAi
•Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)
•Excellent analytical, problem solving and interpersonal skills
•Outstanding listening, verbal and written communication skills required
•Attention to details essential
•Ability to work effectively in a team environment
•Previous technical or customer support experience an advantage
•Experience using a CRM an advantage
•European language desirable (French, German…)
If you feel like you meet the above criteria for the Scientific Support Specialist, then please apply now!