Established in 2003 Utilita was set up to give customers a fair deal with their Gas and Electric. Supplying to over 750,000 customers and employing over 1400 members of staff with multiple sites across the UK Utilita has been going from strength to strength in a challenging market with a focus on expanding our Retail stores nationwide.
We are inviting candidates to apply for our the Retail Team Leader position that is based in our new Energy Hub in West Brom! Offering a salary of £25,020 a year plus company bonus, corporate rewards scheme, 25 days annual leave plus bank holidays and much more....
What You'll Be Doing
The Retail Team Leader will work closely with the Retail Manager to provide leadership to all team members in the Retail Store/Energy Hub. You will ensure day to day duties are met across the shop floor motivating the team to increase sales and efficiencies.
You will train all new members of staff, create the staff rota and run reports and forecasts of the shop.
This role will see you as the point of escalation to the retail staff when dealing with queries and complaints, providing an excellent customer service to all.
What We're Looking For
We are looking for an experienced Retail Team Leader who has a passion and understanding of what great customer service looks like, and the ability to motivate and engage a team to deliver exceptional levels of service to the customer.
You will be organised, analytical with strong Microsoft Office experience.
It would be desirable that you have an understanding of the Energy industry and the knowledge of Ofgem supply licence conditions, although this is not essential.
£25,020.00 - £25,020.00 per year