Full Time Reservations Manager paying £24,000 - £26,000 plus Tips is required in Malvern for a magnificent Luxury Hotel with of other benefits. See below.
Reservations Manager – Benefits
•Excellent Salary – £24,000 - £26,000 p.a DOE Plus Tips
•Company Pension Scheme
•28 days Holiday Pay
•Double pay on Christmas Day shift & New Year’s Eve shift
•4 shifts a week (either 0700 – 1500 or 1500 – 2300)
•1 office day (0930 – 1800)
•Genuine Career Progression
•Recently completed Multi Million Pound refurbishment
An independent luxury hotel in the beautiful Malvern hills with 32 individually designed rooms, an award winning 2 AA Rosette restaurant, bar & covered terrace.
YOU have an exciting opportunity in Malvern as a confident and highly motivated Reservations Manager to join our growing team of passionate people and maintain highest standards of service.
Reservations Manager –- Experience/ Skills:
•Experience in a similar role in Reservations or Reception
•Knowledge of Hotel Executive (desirable), Hotel PMS systems, EPOS, Microsoft Office Suite
•Exceptional Customer Service skills
•Smart, friendly, willing to learn, attention to detail
Reservations Manager – Role:
•Being an ambassador – greet guests, check in, check outs
•Efficiently deal with guest enquiries, complaints
•Respond to phone, email enquiries
•Sell & process room, restaurant bookings
•Assess reservation levels, assist in developing pricing strategies
•Manage reception team – recruitment, training, rotas
•Understanding of different OTA booking engines
•Keep up to date knowledge of marketplace/ demand generators
If this sounds like YOU, then directly apply to this Reservations Manager role in Malvern by clicking below!
Award Winning Property - Plus Tips