POSITION: Reservations Consultant
SALARY: £17-£19k - dependent upon skill and experience
BENEFITS: Company Pension, Free parking nearby, 25 Days holiday per annum including bank holidays, rising to 30 days with continued service
HOURS: Monday-Sunday 9am-6pm 37.5hrs/week, on a shift rota
LOCATION: Warkworth, NE65 0XQ
Our client is a family-run business, which has been in operation for over 20 years and is steadily and carefully growing year on year. The company has an enviable reputation in their industry for not just their performance in achieving the highest levels of occupation for the properties in their portfolio, but also for providing a highly personable, prompt and professional level of customer service to their holiday guests and the very best support to their property owners.
The company’s office is located in the picturesque village of Warkworth, where the pace of life in the village may be relaxed but their office is fast-paced and highly technology-centred with a committed, hard-working, passionate and highly-motivated team.
Due to continued success the company is seeking to recruit a Reservations Consultant. The successful candidate will need to feel very comfortable using a computer for most of the time, as a computer is used for the vast majority of tasks. You should also be adaptable to using new systems and keen to learn and continually develop new skills. An impeccable level of literacy is required, with accuracy and attention to detail being pre-requisites for the role. Staff will take it in turns to work in our shop (opening end of August 2019)
•Promptly process booking enquiries and reservations received by telephone and email.
•Pro-actively identify and follow up booking opportunities.
•Deal with enquiries and requests from property owners.
•Co-ordinate with other staff members to ensure all tasks are completed promptly and a consistently high service is provided.
•Ensure customer and client records are accurately completed and maintained with high attention to detail.
•Carry out daily administration tasks to ensure efficient record-keeping.
•Prompt, efficient and professional complaint handling.
•Liaise with housekeeping staff and tradespeople to ensure smooth changeover and maintenance operations and problem resolution.
•Provide a high level of customer service to guests and cottage owners.
•Manage projects assigned to you to the deadlines provided.
•Liaise with property owners to handle requests and queries from guests.
•Visit holiday properties when necessary.
•Carry out any other duties as required.
THE IDEAL CANDIDATE
The successful candidate will possess the following attributes:
•Impeccable communication and organisational skills.
•Friendly, confident and well presented.
•Professional written and telephone manner.
•Extremely well organised with high attention to detail.
•Highly competent in the use of PC systems and generally ‘tech-savvy’.
•Effective team player whilst also able to work efficiently independently to tight deadlines.
•A car is beneficial as travel to holiday cottages across the breadth of Northumberland will occasionally be necessary.
•Be flexible – the office is open 7 days per week so a shift rota system is in operation which will include some weekend working. You will be required to work some bank holidays depending upon the shift rota, if a bank holiday is worked, a day off in lieu will be provided. The office is closed Christmas Day, Boxing Day and New Years’ Day.
•Candidate must be personable and comfortable talking to guests and other customers
In order to apply please send a C.V and covering letter by clicking on the apply button below.
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