This is a senior operational role leading and developing the provision of sustainable registered care services for elderly residents in Northern England, in compliance with relevant legislation and regulations, and Abbeyfield’s mission and values. The role is home based, but you will be expected to travel to locations across the North.Job Description
In return for your commitment, we offer a great pay and benefits package. This includes 28 days paid leave, plus 8 bank/public holidays, a generous occupational sick pay scheme, and a pension scheme with a 4% employer contribution (up to 6% if matched by the employee).Description of the role
At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents, and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.
As a leader of 7 x geographically dispersed registered managers and their teams, you will oversee and champion high quality care provision. With a workforce approaching some 250 staff, and a similar number of residents, much of your work will involve coaching your Home managers to help them meet CQC requirements and other operational targets. But the underpinning rationale for this will be your desire to embed a culture that ensures all their residents are treated with respect and dignity and lead fulfilling lives.
You’ll naturally be a highly capable and supportive leader. You will ensure complete clarity around what behaviours you expect from your colleagues and teams, and how they align with our values. In short, everyone knows what is expected from them. In return you will ensure high levels of staff engagement, and you will support and coach your registered managers to ensure that their teams contain the necessary capacity and capability to ensure sustainable service provision.
When it comes to finances, as one of our nine Area Business Managers with full P & L accountability, the buck stops with you. You’ll ensure effective controls are in place to meet pre-agreed budgetary targets at each Home. You will delegate and empower your managers to secure sufficient income and control costs. You will equip them with the ability to secure high occupancy rates with the right mix of residents. And some of that comes from securing a high reputation for each Home. So your ability to help your managers market and promote their Homes will be key to achieving your operating plan.
Finally, you’ll ensure good governance, by leading in the management of risks to ensure compliance with relevant legislation, regulations and policy, so that a safe environment for residents, staff and visitors is maintained.Our Ideal Candidate
First and foremost, you must be able to evidence an impressive track record of multi-site operational delivery in a regulatory (ideally elderly care) setting. With strong people leadership skills; you will be skilled and experienced managing a geographically dispersed workforce using a coaching style; and can evidence a best practice approach to recruitment, engagement and talent management.
Ideally you’ll have working knowledge of quality and regulatory compliance as it relates to elderly care provision; in particular the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, the Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014/15.
Equally, you must be experienced in managing large operating budgets; and have achieved challenging budgetary targets. Further, you will be able to build brand recognition in local communities, and improve service reputation through the development of strong working relationships with internal and external stakeholders.
A highly effective communicator; you will know how to exploit available technology and tools to ensure team members get the right knowledge and information about the right things at the right time.
Note that this role requires a full UK driving licence, ideally clean, and a DBS check, to be renewed every 3 years. Business Managers also have to provide occasional weekend and out of hours cover, on a rota basis.About the House or Home you’ll be working in
From carers to house managers, activities coordinators to cooks, plus roles in our St Albans head office, Abbeyfield has a varied range of career options available. By working at Abbeyfield you’ll be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities.
Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.