Receptionist - Cardiff £17,162 - £17,500 pro rata per annum 21.5 hours per week Part Time, Permanent Pets and people at the heart of what we do. About the Role: We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients. Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork. The role will involve working shifts over four days per week on a rotating rota basis within the hospital’s opening hours of 8am – 8pm. You will also be required to work one Saturday morning in six. About You: Pet hospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential. The closing date for this vacancy may be brought forward should we receive sufficient candidates. The full-time equivalent for this role is 37.5 hours. About PDSA: As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods. We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet. PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The organisation is committed to safeguarding and ensuring the welfare of children, young people and adults at risk and expects all employees and volunteers to share this commitment. Appropriate background checks will be carried out where necessary dependant on the role applied for.