Title: Property Claims Handler – Field Support Division: Claims Solutions Location: Banding: 2 Contract: Permanent Closes On: Monday 03 December 2018 Overview: To provide full support of our Field/Adjusting proposition. The role involves building close working relationships with allocated Adjusters, key clients & suppliers. Responsible for providing a first class customer experience through proactive claims management. Key Responsibilities: • Managing Adjusters diary to ensure most efficient deployment whilst adhering to Service Level Agreements • Monitoring outstanding case loads and diaries, ensuring appropriate claim progression and updates to all parties. • Appoint appropriate suppliers when required. Review & challenge incoming correspondence in conjunction with handling Adjuster, making recommendations where appropriate. • Ensure the accuracy of information recorded in the database across multiple systems. • Achieve service standards, company and contractual requirements. • Compose proficient letters and short format Adjuster reports. • Provide high quality and professional assistance when dealing with telephone calls and correspondence. • Handle verbal complaints in line with RDG Complaint Handling Guidlines. • General office duties as and when required. • Keep up to date with client philosophies, processes and ensure revenue generation is maximised. • Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required. • Demonstrate RDG values every day Skills/Qualities: • Analytical & Objective thinker • Communication skills (written and verbal) • Professional and reassuring telephone manner • Forward thinking with ability to manage varied workloads • Computer literate and strong keyboard skills • Organisational and task prioritisation skills Are you a Davies Person? All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviors in line with their job role.