Where good people build rewarding careers. Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Allstate Insurance Company has an exceptional career opportunity for aField Property Adjuster in Harford, CT! As an Allstate Field Property Claims Adjuster you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they’ve had a loss. Under limited supervision, this job is responsible for investigating, negotiating and settling complex property damage and liability insurance claims. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals. Specific responsibilities include: Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met Researches and responds to complex customer communications, concerns, conflicts or issues Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process Handles first notice of loss of water damage claims Investigates, reviews, determines and verifies complex coverage/policy information Provides coverage explanation to customer May assist in reviewing files and making recommendations to refer files to Home Office for escalation Completes and reviews contents inventory, contents pricing, and mitigation bills Notifies insured of exposure over the policy limit Prepares damage estimate for moderately complex claims Handles ALE (additional living expense) claims Handles claims involving sink holes, extra-contractual liability, or claims that include Public Adjuster involvement Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling Adheres to applicable compliance standards Negotiates and settles claims in accordance with business unit best practices May participate in one or more complex special assignments Job Qualifications Four-year college degree is preferred or HS Diploma/GED with a minimum of two years of property claims adjusting experience or property damage estimating experience Prior use of Xactimate or any other estimating programs a plus Must be able to lift at least 25lbs. Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy Proven ability to work independently with little or no supervision Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, Applies broad conflict management and problem resolution skills in managing internal and external customer relationships Bilingual candidates are strongly encouraged to apply. Military candidates are strongly encouraged to apply CLK789 The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.