Do you go that extra mile when it comes to customer serviceand looking for a role working business hours Monday to Friday? Do you want tobe part of an award winning company who is market leading, offers competitiveemployee benefits and continues to experience growth?
Here at Standard Life Aberdeen, we place customers at theheart of everything we do and this is why we need you!
We are currently looking for Administrators to join our SchrodersUK Platform Award winning team based in our Dundas House Office, nearStockbridge in Edinburgh. With reliable transport links, independent shops, temptingtea rooms and the beautiful Botanic Gardens nearby, this is a great location towork and then socialise in.
As part of our Platform Administration team you will beprocessing customer requests coming in through mail, email and phone, ensuringthe best possible customer experience. You will keep up to date with legislative,product and process changes and build valuable relationships with customers,whilst helping update their portfolios, wraps and bonds. You will also identifyand investigate problems to get to the root cause and take appropriate actionto escalate or resolve as appropriate.
Being process driven, confident and a clear communicator isabsolutely central to the role. It’s not even vital that you’ve worked in anoffice, contact centre or a financial services environment (althoughdesirable!) What’s important is that you:
Have excellent verbal and written communicationskills
Have solid customer service experience
Are able to problem solve gettingto the root cause of a problem and then takeaction
Be able to prioritise your own workload andstick to time restraints
Take ownership and show pride and passion tomake a difference to our customers’ lives
Be competent in managing multiple applicationsand a range of software including excel and word
Regulatory and product knowledge of ISA’s,SIPP’s and Bonds (desirable not essential)
What we offer:
We’ll recognise and reward you for bringing your skills anddedication to the team. We believe we have one of the BEST benefit packages onthe market.This includes:
A competitive salary upwards of £17,500 depending on your experience
A potential annual bonus based on company andpersonal performance of up to 12% of your annual salary!
A holiday allowance of 31.5 days plus the optionto buy and sell additional holidays (Yes really - more holidays!)
12% non-contributory pension (plus a match of upto 4%)
Other benefits such as: private healthcare,cycle to work, childcare vouchers, complimentary Standard Life Aberdeen shuttlebus which stops at two Edinburgh city centre locations and season ticket loans.Discounts and special offers including gyms, holidays, flights and cinematickets.
There is even a possibility to obtain companyfunding to help towards that qualification you have always wanted to worktowards
Alongside ongoing training and development, you will havethe opportunity to join our range of employee network groups. Our Young PersonsDevelopment Network, Armed Forces, Carers Network and LGBT groups are just someof the networks that provide support and platforms for our employee voices tobe heard. We pride ourselves on our open and flexible culture here at StandardLife Aberdeen.
Job Title: Platform Administrator
Role Type: Permanent
Job Contact: 0131 245 1000