We are currentlylooking for a Pet Claims Handler to join our Pets team within our Claimsdepartment. The main responsibilities of the role include assessing new andcontinuing pet claims and communicating with third parties such as veterinarypractices, agents etc as well as dealing with incoming phone calls and generaladministration within the department. The post holder will also be required tofield incoming emails from customers as well as other ad-hoc tasks on a day today basis.
Assessingnew and continuing Claims and dealing with all correspondence
Makingthe correct decision in order to validate claims and ensure that claimsassessed accurately and in line with the Terms and Conditions of our policies
Answeringall calls promptly in an enthusiastic, courteous and efficient manner
Identifyingand responding to the needs of customers, resolving queries where possible orpassing to Veterinary Technical Advisor's or the Management team
Applyingdetailed, up-to-date knowledge of products and procedures
Inputtingall data and completing all related paperwork accurately
Identifyany risks to the department or business.Key Requirements
Previousdecision making experience
Previouscustomer service experience
Abilityto work to deadlines
Abilityto prioritise own workload
Theability to communicate effectively
Provenletter writing skills
Excellentattention to detail
Financeor Insurance industry experience, ideally claims background would be beneficial
Experienceof working in a regulated environment would be beneficial
VeterinaryKnowledge would be beneficialAbout us
At Cardif Pinnacle we’re on a mission to keeppets happy, healthy and safe. We want to become the leading pet healthcareservice provider by being holistic and using technology to keepourcustomer’s pets safe and healthy.
We pride ourselves on providing an inclusiveworking environment. Every team works collaboratively to ensure our goals ourmet and we all play as hard as we work.
You are you, and we recognise yourindividuality, offering a wide range of support and tailored workingenvironments to suit your personal needs.
With exciting projects on the horizon, therehasn’t been a better time to join us.So what are you waiting for?! Apply now!
Cardif Pinnacle is asubsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savingsproducts, and ultimately part of the global banking group, BNP Paribas SA. Thebusiness was formed in 1971 as Pinnacle Insurance Company Ltd, and establisheditself as a leading specialist provider of protection and investment solutions.Today the company is focused upon the provision of creditor, pet (Everypaw& Helpucover, Post Office pet insurance) and motor warranty insurance.(Warranty Direct)