Operations Supervisor -Sunday - Wednesday– Amazon Logistics - AM Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams' band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth. Amazon Logistics focuses on the last step of the parcel delivery: Our goal to ensure time efficiency and reliability in our deliveries to our customers. We are currently looking for an Operations Supervisor (f/m), to join the team at our Delivery Station in Stoke. Your responsibilities: First and foremost, you will support the overall, daily management of operational duties. This will mean deputising for the Shift Manager, as and when required: you’ll step in on their behalf where necessary. You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, so you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Shift Manager with tracking, trending and reporting on site performance, as often as is required. In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required. Finally, together with the Shift Manager, you will sufficiently resource your function from a personnel standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity etc. You possess excellent communication skills, both written and verbal, GCSE Maths & English, grade C or above (or equivalent qualifications), You will be dedicated to meeting and exceeding ambitious production goals, Demonstrable problem solving and analytical skills, Be Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers, Ready to Learn and Be Curious: you’re willing to train and learn new skills, You Deliver Results, are able to handle both long and short-term multiple tasks, and demonstrate Bias for Action while working in a fast paced, occasionally ambiguous environment with conflicting priorities and requests, You demonstrate keen attention to detail, initiative and proactivity, and Insist upon the Highest Standards at all times. Comfortable challenging the status quo, you are always looking for ways to continuously improve and optimize processes. • You have experience in the area of Logistics, Retail, Service, Business Management or similar areas • You got excellent communication skills in English • You are willing to work within a set shift system and support other shifts if needed • You are proud of your solid analysis- and problem-solving competence • You enjoy working in a fast-paced and agile environment • You tactfully motivate others through your model function and emphatic assertiveness • Ideally, you have gathered working experience in logistics, transportation, service or retail sector • You have crafted firsthand experience in leading/mentoring a team • You have good English skills 'Please note the first stage of the recruitment process will consist of a video interview'