Reactive Operations Manager x 2 Location: Wooburn Green Salary: £57,907 Permanent, Full Time (37 hours per week to be worked Monday to Friday) Closing Date: Sunday 03 February 2019 Paradigm Housing Group is one of the South East’s leading housing providers. We manage almost 15,000 homes across 33 different local authorities. We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business. We are currently seeking for two Reactive Operations Managers for Urgent and non-urgent repairs to assume responsibility for the effective operational and commercial performance of the Reactive Repairs service. Effectively overseeing the delivery of these repairs (circa 5,000 a year) either directly through the DLO or through supply chain partners (SCPs) you will strive to deliver a strong performance against KPIs including customer satisfaction, H&S, response times, productivity, quality and budget. With strong demonstrable experience you will manage the reactive repairs service, giving clear and measurable guidance to Senior Technicians and the scheduling team. Working together you will aim to deliver a high productive service to Paradigms residents and properties. With the support of the Head of Repairs you will take on the reactive repairs projects to deliver secure improvements. Further to this you will also independently deal with customer complaints, manage a shared budget and a team of technicians led on a day to day basis by a senior technician. The successful candidates must be educated to a degree level or equivalent and/or possess substantial management experience of managing a medium to large scale DLO, maintenance contract or other high value repairs service or function. Significant experience of managing a DLO repairs service as well as full awareness of all relevant H&S obligations is essential. In addition to this you will be skilled at interpreting performance data to drive continuous improvement. At Paradigm, we work hard and strive for excellence. In return we offer a great place to work and an attractive range of benefits, including a Health Cash Plan, bonus potential, competitive pension options and 25 days holiday plus 3 days closure at Christmas. We welcome applications from all sections of the communities we work in. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.