Office Manager - Romford or Ilford Location: Romford or Ilford Salary: £35,024 - £39,818 plus London Weighting £3,889 Closing Date: Saturday 26 January 2019 London Community Rehabilitation Company is currently looking for an Officer Manager in Ilford or Romford. London CRC is the largest of the 21 CRCs across England and Wales, employing nearly 1,200 people across London. The CRC is owned by MTCnovo, created in 2014 to provide rehabilitation and offender management services following changes to Probation as a result of the Government’s Transforming Rehabilitation strategy. As an Office Manager you will be responsible for managing a team of Customer Service Officers located across a number of London boroughs to ensure high quality customer service and that offices operate at optimum efficiency. Some of your responsibilities will include: Manage Customer Service Officers, including appraisal, supervision, development, performance and absence management. Ensure sufficient reception cover in each office at all times and effective use of reception resource in the area covered Manage recruitment of Customer Service Officers, including induction. Work with the local Management Team to deliver high quality customer service standards. Ensure that information systems meet the required standards. Contribute to the development and implementation of London CRC Policies as requested. Act as liaison between local office and Facilities Management as and when required. Overall responsibility remains with Facilities Management. Undertake building inspections as and when required. Undertake fire evacuations as and when required. Undertake panic-alarm drills as and when required. Escalate building issues to the Facilities Team when appropriate. Ensure that facilities for service users e.g. reception, interview rooms and access arrangements are appropriate and maintained to a good standard. Participate in supervision and appraisal with people manager. Undertake training as required. We are looking for someone who has experience of managing office, someone with an Ability to build, lead and manage a team. For further details about this opportunity, please do not hesitate to contact us and If you feel that you have the experience and skills to excel in this role, please apply today and our Resourcing Team will be in touch. All successful candidates are required to undergo Security Clearance prior to the starting date.