Job Reference: J78-NONCLINTRAINER
- DHU Health Care CIC
DHU Health Care provides quality Primary Healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.
An exciting opportunity has arisen for an enthusiastic, well-motivated and engaging individual to join the CQI Call Centre Training Team.
Reporting to the Training Delivery Manager, duties will include:-
• Training, support and coaching to new and existing staff
• Formulating and monitoring the success and suitability of team training plans
• Delivery of workshops/training sessions
• Delivery of NHS Pathways Training
• UXL – supporting and improving performance.
To be successful in this role you must be able to work as part of a team but equally you should feel confident working independently when required. Effective communication skills are essential. You must be assertive but also able to show empathy and understanding as it is vital that you can motivate staff and encourage learning.
Excellent IT skills, particularly Word, PowerPoint and Excel are essential for this role. The successful applicant must be able to work flexibly during both during the in and out of hours periods to support the training requirements and the delivery of the DHU 111 service.
This is a full time role comprised of 30 hours per week training delivery/support and 7.5 hours per week working online to support service delivery and maintain own competence in call taking.
In addition to an excellent salary DHU 111 offers:
- Access to training, CPD, Clinical Supervision and assistance with Revalidation
- Flexible working opportunities at nights, weekends and public holidays
- NHS Pension Scheme membership
- Membership of Westfield Health after 6 months continuous service.
- Childcare Vouchers
- Team working and support in a specialised care environment
Join us and benefit from the opportunities to move DHU forward and to enjoy variety and challenge in a rapidly changing organisation.
Derbyshire Health United (DHU) is a 'not-for-profit' social enterprise organisation and is the provider for NHS Out-of-Hours services on behalf the North Derbyshire, South Derbyshire, Hardwick and Erewash Clinical Commissioning Groups. DHU also have a subsidiary company DHU 111 (East Midlands) Community Interest Company who are the provider for the NHS111 Services for Derbyshire, Nottinghamshire, Northamptonshire, Leicestershire, Leicester and Rutland and Lincolnshire. DHU believe that patients deserve good quality treatment in a caring and safe environment.
As a team DHU are committed to doing the right thing, in the right way, at the right time, in the right place and with the right results - improving the lives of patients 24 hours a day, 365 days a year.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Derby/Chesterfield/Leicester there are likely to be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.