This hidden gem is expiring soon - don't miss this opportunity.
Office hours: 9.00am - 5.30pm Monday to Friday
My client is a rapidly growing, multi award winning, business with over 50 years of experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK. Their customers are at the heart of their business and their success is a direct result of their commitment to deliver the best solutions and industry leading customer service.
We provide business to business mobile phone contracts to SME's. They pride themselves on excellent customer service and make sure the customer comes first!
You will be joining the Mobile Support Team which is currently made up of 5 team members. Typical duties when supporting their customers include but are not restricted to; Dealing with lost phones, ordering hardware and providing SIM cards, advising on International travel rates, dealing with mobile networks on a daily basis, assisting with faulty hardware, billing queries, analysing call data and putting together Proposals and Contracts.
You will be supporting their large customer base with their day to day queries, supporting their internal sales teams and internal staff members who have a company mobile phone.
This is a busy and varied role where the ability to Multi-task and a passion for providing excellent customer service is a must!
Excellent communications skills are required as there is plenty of telephone work, emails and liaising with colleagues.
You should be looking to stay long term and be loyal and dedicated to making a difference.
You will support their sales teams and on occasion help provide proposals and contracts for them to go out and sell to prospective customers. We help the sales team answer any questions that prospect customers may have
Many of their staff members have company mobile phones. The Mobile Department is responsible for supporting these staff members if they have any service or hardware issues.
Good experience of Microsoft office suite
Experience with CRM systems
Ability to Multi-task
Can work under pressure
Have excellent Attention to Detail
Have a Positive "Can-do" attitude
Can work on own initiative
If you are interested in this role or others like it please call Matt on 01256810400 or apply and he will contact you!
£23,000.00 - £23,000.00 per year