Client Manager - Private Office Location: Guildford, Surrey Salary: Up to £32,000 Closing Date: Monday 26 November 2018 Stackhouse Poland is a specialist insurance broker providing a relationship and advice driven service. The company organises its client service and support by trading division in order to ensure appropriate and tailored service and product to meet the needs of its customers. The trading divisions comprise Commercial & Community, Private Clients, Healthcare & Protection, Real Estate and a number of specialisms including Lloyds, Medical Malpractice and International business. Established in 1974 Stackhouse Poland has grown significantly achieving significant success in delivering the highest quality insurance advice and service. The company prides itself on always doing the right thing for its customers and employees and in turn this philosophy has delivered success for the company. We have an opportunity for an experienced insurance professional to service and underwrite our Private Client Binders, carry out daily administration and ensuring that all instructions are accurately processed and recorded. With experience of adhering to regulatory requirements and insurance procedures, you will sign off documentation in accordance with authority granted under binder schemes. Customer-focused, you will identify cross-selling opportunities and any gaps in the client’s cover, supporting colleagues that regularly liaise with clients. With knowledge of private clients insurance, you will be accustomed to working to set regulations and compliance procedures. In addition, as an experienced client manager (in a similar Private Office role), you will be passionate about delivering the very highest level of customer service. You will be responsible for the day to day running of your existing client bank, seeking out opportunities to increase the retention rate and growing your account through new business and cross sales. You will be a confident negotiator who provide advice to High Net Worth Private clients and able to liaise with insurers for new business, renewals, mid-term adjustments and referrals.