Outpost24 is a leading cyber assessment company focused on enabling its customers to achieve maximum value from their evolving technology investments. By leveraging our full stack security insights to reduce attack surface for any architecture, Outpost24 customers continuously improve their security posture with the least effort. Over 2,000 customers in more than 40 countries around the world trust Outpost24 to assess their devices, networks, applications, cloud and container environments and report compliance status for government, industry sector, or internal regulations. Founded in 2001, Outpost24 serves leading organisations across a wide range of segments including financial and insurance, government, healthcare, retail, telecommunications, technology, and manufacturing.
Outpost24 is looking for a Managed Service Security Analyst who would join an existing and rapidly expanding Managed Services Team, supporting and enhancing customer delivery. The role requires strong communication and organisational skills as well as "hands-on" client issue management, service support, service enhancements and client relations.
Outpost24 Managed Services help organisations achieve Vulnerability Management success by assisting customers in developing their security program and providing expert insights into their security posture and recommendations to reduce their risk level. Additionally, the team provides operational support of the technology. Our team of vulnerability management experts is best equipped to get organisations up and running with Outpost24 technology quickly, and according to best practices. Now we need to increase our team with more talented Vulnerability Management experts, with positions available in the UK, Belgium and Netherlands.
Your role as Security Analyst will be to become a key player for the Managed Services department, focusing on high profile enterprise clients. You will be responsible for developing a vulnerability management program for the Outpost24 enterprise customers and providing valuable security insights, recommendations and analyses. This role requires a high level of customer interaction as you will act as an extension of the customer’s team. You will become proficient with the Outpost24 suite of solutions and identify opportunities to improve and enhance the service and delivery model. You will occasionally support sales development and incremental sales opportunities as required as well as facilitate and support Outpost24 business objectives.
Other responsibilities include, but not limited to:
- Assimilate and transition new clients
- Manage existing key clients with a hands-on approach
- Communicate regularly with clients to monitor client satisfaction and ensure reliable delivery
- Ensure that defined processes are followed accurately
- Identify issues in existing processes
- Report to Management in a clear and accountable manner
Reporting & Analytics
Determining customer reporting requirements and templates, Advanced reporting observations and recommendations for our enterprise customers
Strategic/process meetings with clients and internal management focused on program analysis, progress/status review, Optimisation areas and Gap Analysis
Providing direction to team members, inform Customer Success Director and management for Quarterly Service Reviews and updates
Customer status and service delivery documentation, Jira ticket creation, handling and distributionYou will work closely with a team of security analysts but also individually, you will mentor less experienced staff during their working day and participate in the development an on-going refinement, enhancement and continuous improvement for the services.
What we are looking for:
A person who is constantly looking for improvements and optimisations related to our customers as well as internally within Outpost24, has a passion for IT security and a good knowledge of Network-, Cloud-, and Application Security. , strong customer service skills and excellent communication skills (both verbal and written) in English with good interpersonal skills.
Technical - Familiarity with the following is beneficial but not essential:
- Preferably the candidate will have security related certifications
- A good working knowledge of web application security and web application testing/development experience
- Operational background/experience
- Operating systems
- LAN/WAN infrastructures
- Knowledge of current firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners (Nessus, nmap, Hiab/Outscan)
- Windows AD authentication
- Knowledge of AD authentication/integration, DNS, server/client configuration
We offer a full-time position with a competitive salary, certification and continued skill development. You will be a part of a high-performing and international environment; therefore, you must hold a valid passport and be prepared to travel when required.
As part of the recruitment process you must be able to pass a background check in order to qualify for this position.
This position will remain open for application until the role is filled. Please do not delay in applying as we will close the position once the right candidate is found.
Outpost24’s values – Knowledge, Innovation and Team – define our corporate culture and our commitment to customers. They influence every aspect of our business and guide us in our ambition to provide maximum value for our customers. By being at the forefront of cyber security through knowledge sharing, training and research, providing innovative and state of the art solutions as well as creating a collaborative environment with customers and partners, we can continue to be an attractive company that strives for the highest potential and to ensure customer success.