Our client, a well established, leading UK mailing company, who delivers high quality, customer focused services are currently seeking an IT Support & Development Assistant to join their busy and expanding team.
The IT Support & Development Assistant supports internal users and systems /infrastructure including: applications, server, network, storage, backup, data. The position also includes playing a key role in the company’s software and hardware development activities and assisting the Data & Information Systems team in their daily tasks including data processing for mailing campaigns. This is a fantastic opportunity for a technically minded professional who is self driven and wants to improve, develop and learn new skills within a dynamic, growing business.
Responsibilities and Accountabilities:
•Be a front-line contact for internal support, working with end-users to diagnose and resolve hardware and software issues. Maintain the logging of incidents, requests and problems.
•Administer, maintain and troubleshoot back-office based applications and systems aiming for optimum system performance while keeping an eye for continuous improvement.
•Communicate effectively with our suppliers with regards to the setup and testing of Postal/Courier Service Integrations.
•Provide project-based support when required, helping to ensure successful implementation of new software and hardware.
•To maintain working relationships with other departments within the Company and ensure that the IT systems are aligned to the company’s ISO 27001 Framework.
•Ensure the continued day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced persistent threats and malware.
•Perform data processing tasks using Microsoft Excel and other specialist software (training will be provided).
•Be proactive and practically oriented with excellent communication skills.
•Demonstrate planning and organising skills with ability to self-manage.
•Be self-motivated, reliable and an excellent team player.
•Demonstrate analytical and problem-solving skills.
•Be passionate about new technology and keep up to date with technical and industry sector developments.
Applicants must be able to demonstrate the following key skills and experience:
•Relevant professional/academic qualification(s) related to Information Technology.
•In-depth knowledge of Microsoft products: Windows 10, Office Suite etc.
•Knowledge of Windows Server, Network Infrastructure and Group Policy administration would be an added advantage but not mandatory.
•Willingness to attend formal training including off-site courses.
About Mail International
Founded in 1985, we have been a provider of innovative worldwide mailing solutions for over 30 years. With partnerships across the globe and our emphasis on ethics and quality, we pride ourselves on offering high quality and cost effective mailing services to companies of all sizes.
How to Apply
If you are interested in this position and have the skills required please attach an up to date copy of your CV to the link provided and our client will be in direct contact.