Investment Dealing Associate
Location: Aylesbury, Buckinghamshire
Salary: £20,000 per annum
About the Company:
Our client is an ambitious, fast paced and growing Company based in Aylesbury, Buckinghamshire. They pride ourselves on delivering top-quality customer service, for which they are multiple award winners. Our clients aim is to make investing simply easier. Founded in 1990, they enable the individual investor to buy and sell shares and stock market investments online.
Our client is committed to finding the best people to help them build their business, rewarding their employees with excellent benefits and proven career development opportunities.
In 2018 they were proud to be accredited a Silver Investors in People award, identifying our client as a great employer, an outperforming place to work and for having a clear commitment to sustainability. In 2019 they became finalists in the ‘Best Small Organisation for Business Culture’ in the Business Culture Awards.
Investment Dealing Associate Responsibilities:
•Ensure our client meets their contractual Service Levels for partnerships and company set targets
•Assist in the processing of customer orders received via a variety of methods, having undertaken and ensured all correct processes and procedures have been followed and carried out in a timely manner
•Respond to a variety of methods of communication, including but not limited to, incoming and outbound calls, emails webchat etc and be able to adapt the communicate style to each case and the customer, along with proactively following up on cases
•Resolve and record all expressions of dissatisfaction and/or complaints on first contact, escalating to the Quality & Resolution Team when necessary
•Support with the opening of customer accounts where appropriate
•Ensure all relevant and appropriate contract notes are printed and issued within the regulatory timeframe
•Support with any system testing and developments as and when required
•Ensure all EDM (Electronic Document Management) tasks are completed in a timely manner
•Successfully pass the CISI – ‘Introduction to Securities and Investments’ exam within 12 months of being a permanent member of the investments team
•Share suggestions to improve processes to enable efficiency within the team and wider company, whilst still maintaining adherence to regulation
•Provide Support to Team Manager and Deputy Team manager as required
•Ensure regulatory compliance; avoid breaches and maintain CASS, AML (Anti-Money Laundering), GDPR (General Data Protection Regulation)
•Participating in relevant CASS training throughout the year and ensuring relevant staff are aware of CASS through updated processes and procedures and on the job training.
•Follow/Full adherence to the FCA Conduct Rules outlined for Senior Manager and/or Certification Regime
Investment Dealing Associate Requirements:
•Energetic, enthusiastic and motivated individuals who are passionate about providing excellent customer service in a lively and fast paced workplace
•Highly organised individual with strong self-motivation, problem solving skills, creativity and initiative.
•Confident in being the first line of support for both existing and new customers
•Excellent attention to detail and accuracy
•Efficient with communicating effectively with a variety of people through various methods
•IT skills in Microsoft Office, Word, Excel and Outlook
•Willingness to be a team player as well as take the lead at times will be required
•The ability to remain flexible in order that the department and calls are covered between 7.45am – 8pm.
Investment Dealing Associate Benefits:
•We offer a starting salary range of £20,000 per annum, alongside:
•26 days holiday per year
•Discounted onsite gym
•Onsite free secure car and bike parking
•Free discounts and offers platform with Perkbox
•Employee support programme 24 hours a day, 365 days a year
•8% Employer pension contributions (non-contributory)
•Life Assurance – (4 x salary)
•Share Incentive Plan – an opportunity to buy shares within our clients company with the Company matching 2 shares for every 1 you buy!
•Employee share account discount
•Discretionary profit share bonus
If you think that you are suitable for this Investment Dealing Associate role, please apply now!
£20,000 per annum