What you will do
Installation Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others.
At ADT Brand, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”
At ADT, security is in our DNA. As the UK’s leading fire and security provider, it’s no surprise we’re at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. And to help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
Organize the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.
Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.
Management and monitoring of engineers’ documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.
Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.
Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco’s Zero Harm policy is embedded.
Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers.
Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.
What we look for
Excellent communication and customer service skills. People management skills with the ability to develop and manage a team, preferably within a field manager role.
Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.
P&L experience is desirable
MUST hold a Full driving license.
Relevant industry experience is desirable. Project management experience is desirable.