Job Title: Income Manager
Location: Poole, BH15 2BU
Salary Band: £32,234 to £36,922
Role: 12-month Fixed Term Contract
At Poole Housing Partnership we recognise that our position as a highly successful housing organisation depends on our fantastic team of people, who work hard and love what they do.
We are seeking an enthusiastic, effective and committed Income Manager to manage our Income and Property team, responsible for the recovery of rent, repairs recharges and service charges, to ensure the team objective of achieving the highest standards of rent and income are achieved.
Reporting to the Head of Income and Leasehold, you will have the ability to manage and motivate staff and monitor performance to promote a proactive and innovative approach to income maximisation, with an emphasis on prevention of arrears, avoidance of debt, and keeping residents in their homes.
You should have experience of line managing and developing staff, and of debt recovery in a housing (or similar) environment. You should also have experience of preparing and presenting legal action in Court, budget management and service level agreement negotiation. You will be highly customer focused, have excellent leadership skills, great communication and interpersonal skills, good negotiation and assertiveness skills, the ability to prioritise a varied and pressurised workload effectively and the ability to work collaboratively within the team, with the wider organisation and with other stakeholders.
In return, we will give you a rewarding job, a fantastic working environment in a lovely location, great colleagues and excellent benefits including free parking, a generous holiday allowance and a superb pension scheme.
As our Income Manager, your main purpose will be:
- To manage the income and property admin teams on a day to day basis, responsible for collection and recovery of Rent, Repairs Recharges and Service Charges, with a focus on ‘getting in early’ and avoiding debt. The target for the team is the highest standards of rent and income excellence.
Income Manager main objectives:
- To manage and motivate staff, setting challenging targets and closely monitoring performance.
- To take a proactive and innovative approach towards Income Maximisation for tenants and leaseholders.
- To ensure emphasis is on prevention of arrears and avoidance of debt and keeping residents in their homes.
- To motivate and provide day to day management of the property admin officer.
Income Manager main responsibilities:
- Manage the Income team, setting individual targets and monitoring performance. Carry out regular employee development reviews and annual appraisals aimed at raising performance. Ensure all staff work to their potential and that services are customer focused and compliant with national standards.
- Arrange regular staff training and coaching sessions and assist with induction programmes for any staff new to PHP, so that the whole team is clear on objectives and all have the skills to deliver excellence.
- Ensure that PHP continues to have the highest rent collection rate possible.
- Improve collection rates for other types of income.
- Prepare Performance reports to the management team and Board.
- Regular liaison with organisations with whom PHP has a service level agreement including the Housing Benefits Assessment Team and Citizens’ Advice the Department of Work and Pensions.
- Liaise with the Head of Maintenance and the Voids Officer regarding repairs recharges, ensuring consistency of approach regarding the levying of charges.
- To support the Head of Income and Leasehold with carrying out the processes needed to increase rents and service charge levels at the appropriate times, and to work with the IT Systems team to issue all notifications to residents in a timely and proper manner.
- Assist PHP’s Systems Administrator to test software upgrades to PHP Housing IT system.
- Attend IT User Group as a representative of PHP in order to resolve any software bugs and to continually improve the IT system.
- Attend ALMO benchmarking groups regarding Income Collection and Recovery and other appropriate groups such as the Rent Income Excellence network.
- Debt recovery in a Housing (or similar) environment
- Preparing and presenting legal action in Court
- Managing budgets and negotiating service level agreements
- Staff management and performance development
- Good standard of general education including Maths and English
- Customer focused
- Good leadership skills including setting performance targets, closely monitoring outputs and providing coaching and training
- Excellent prioritisation skills and the ability to manage a changing workload effectively under pressure and to deadline
- Excellent attention to detail
- Good assertiveness and negotiation skills with the ability to communicate effectively with staff, colleagues and customers
- Able to work effectively and collaboratively, within own team, peer group and other stakeholders
- ICT literate – Microsoft (or similar) packages for WORD, EXCEL
- Some experience of use of Housing Management systems would be desirable
- A knowledge of welfare benefits
- Knowledge of leasehold law
- Positive and energetic
- Customer focused
- Commitment to quality services, excellent customer care and continuous improvement
- Committed to Equality and Diversity
- Access to a vehicle for work
Please apply in writing by 18th of October 2020.PHP welcomes applications from all sectors of the community.
***Interested? To apply for the role of Income Manager please click on the APPLY button!!***
About Poole Housing Partnership
PHP is a non-profit making Arm’s Length Management Organisation (ALMO), owned by Bournemouth, Christchurch and Poole Council, which was set up to bring investment for improvements to social housing. We maintain strong links with the Council but operate as a separate company, with responsibility for delivering excellent housing management services; repairing, maintaining and developing the housing stock; caretaking and neighborhood services; promoting and supporting resident participation; tenancy support services; and collection of rent.
£32,234 to £36,922 & Benefits