Location: Haydock, WA12 0JQ
Hours: 25 hours per week / per person (2 people needed) and flexible need to work with a co-worker to allow Holiday cover and Sickness cover. This to result in a full day 10-hour day each day; e.g. 7-12 and 12-5 i.e x2.
Salary: This work out at 5hrs per day per person; full time equivalent salary £22,000 (40hrs /wk) for this job is 2/3 = £14,670 per year; each person (2)
Established in 1977, our client has grown into the UK’s leading hire business. Along the way, the company has won countless awards for innovation, safety and our commitment to training to name but a few. Our client’s people are the heart of their business and it’s their commitment and professionalism that makes them the biggest and the best in the industry.
In line with their continued success, a Hire Controller is required to join one of the UK's leading hire equipment organisation where you will be offered excellent training opportunities with great scope for progression, supporting you throughout your career. As a Hire Controller, your responsibility will be to effectively manage the entire customer experience, ensuring that the full range of Partner services are made available to the customer in line with agreed sales and pricing policies. You will fully maintain all accounts supported by ensuring the company values are at the forefront of all you do. Creating strong customer relationships across all contact areas is essential, working to best practice at all times to provide unrivalled standards of service to all existing and new customers.
•Speaking to new and existing customers
•Commitment to answer the call, fax or email in a timely manner
•Understanding customer’s needs to offer the most appropriate products via supply chain partners
•Building long term customer relationships
•Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
•On hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc
•Ensure accuracy of information within all systems
•Follow all agreed processes and procedures both.
•Excellent management of Role Centre
•Providing details of any major site closures or orders placed
•Selling the benefits of new products and attempting to up-sell existing products
•Actively looking to make improvements both personally and for the business
•Actively suggest improvements and better ways of working
•Strong organisational skills
•Strong communication skills both verbally & written
•Commitment to learn and develop
•Previous experience working within the hire industry or similar sales or operational role.
If you’re the ideal candidate our client is looking for, then send in your CV today by clicking the APPLY button below.
Keywords: Hire Controller, Plant Hire Controller, Plant Hire, Equipment Hire, Hire Control, Project Management, Business Services