At BAM FM customer service is at the heart of what we do. BAM FM is recruiting a Helpdesk Administrator. You will be based at our Regional office at Salford [Exchange Quay]. About the role Reporting to the Facilities Management team, you will be responsible for providing an efficient and effective administrative helpdesk operation to support the activities of the contract. Working Hours are Monday-Friday 8.00am-4.15pm or 8.15am – 4.30pm Who are we looking for? • Advantageous to be from an FM background, but not essential. • Excellent customer liaison skills with the ability to develop positive relationships with the key client contacts. • Good Telephone Manner. • Good working knowledge of all Microsoft Office Software – Word, Excel, PowerPoint CAFM systems (Concept Evolution experience would be an advantage) • Organised and able to prioritise own workload • Customer focus orientated. • Team player. • Able to communicate at all levels with good typing skills • Close Attention to Detail • Able to work on own initiative What do we offer? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you. Who are we? BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business. We are committed to developing a workforce that reflects the diversity of our customer base and the communities in which we operate. By 2020 we will have a visibly inclusive culture attracting the best talent to our diverse business by having an environment which enables everyone to fulfil their full potential.