Guest Experience Manager
Location: Sandy Balls, Fordingbridge, SP6 2JZ
Salary: £35,000-£40,000 per annum, depending on experience
Hours of Work: 40 hours per week (weekend working is required)
About the Company:
Our client is not your average holiday company. Their guests come to their UK resorts to experience a world away from their day-to-day. When they are with our client, they play crazy games, enjoy show-stopping entertainment and live in the moment. Their job is to surprise and delight them at every turn.
Our client is looking for a Guest Experience Manager who understands what it takes to deliver a great guest journey, from arrival to departure and every moment in between.
Guest Experience Manager Responsibilities:
•Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
•Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude
•Managing complaints and monitoring guest feedback, onsite and via social media
•Managing the maintenance process including purchasing, budgeting and ensuring timely repairs
•Managing and motivating your teams, including recruitment, performance reviews, development, disciplinaries and all the paperwork that goes with it
•Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities
Guest Experience Manager Requirements:
•Good level of general education with evidence of personal and professional development
•At least 12 months experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
•Experience of managing heads of departments as well as front-line team members
•Strong leadership skills; approachable, leading by example and able to command respect
•Excellent communication skills and able to accept and act upon feedback
•Commercially astute and competent with IT and technology
•Guest Experience Manager and are familiar with Parc Vu systems (Desirable)
Guest Experience Manager Benefits:
•Health Cash Plan
•Private Medical Scheme
If you think that you are suitable for this Guest Experience Manager role, please apply now!
£35,000-£40,000 per annum, DOE