2 Fundraisers required
HOURS OF DUTY: 37.5 hours per week across 7 days
REPORTS TO: Community Partnerships Manager
Marketing and Communication Team
Head of Community, Corporate and Event Fundraising
Director of Fundraising and Marketing
Volunteers and Supporters of Saint Francis Hospice
The general public
Working across the Fundraising teams to maximise fundraising opportunities and income generation in line with the Hospice Strategy.
The Fundraiser will manage a series of fundraising activities and provide support to the Fundraising Managers in order that the business plan and budgeted income for Fundraising is achieved in the most cost-effective manner.
The Fundraiser will manage, within an allocated area, existing community fundraising relationships and activities and develop new relationships and activities with existing and new supporters and encourage them to support the Hospice through every appropriate fundraising channel.
As an integral member of the Fundraising Team, the Fundraiser is responsible for being the first point of contact in the community for supporters who wish to raise funds for Saint Francis Hospice by taking part in fundraising activities. These activities include everything, but not limited to, joining a hospice challenge or event, organising their own fundraising activity, leaving a gift in their will or donating in memory, volunteering, signing up to the Lottery, Sponsor a Nurse and other regular giving products.
The Fundraiser will help to increase the income from fundraising initiatives by providing first class customer service to supporters and well organised, accurate administration. The position provides administrative support and project co-ordination for hospice events, campaigns and third party fundraising activities with a key focus on the retention and development of existing and new hospice supporters.
The Fundraiser will be responsible for developing relationships with fundraising individuals and organisations organising their own fundraising activities and events. To deliver first class stewardship and maximising every opportunity to grow income through event activities and develop relationships to encourage ongoing support of the Hospice through every appropriate fundraising channel.
Responsible for providing accurate, timely data and assisting line manager with thorough evaluation of all activities; to inform the community fundraising strategy (working with the team, Head of CCE and Director) based on past and current performance data and research.
Responsible for maintaining workflow to the Fundraising Assistant to ensure all community fundraising tasks are met in a timely manner.
MAIN DUTIES AND RESPONSIBILITIES
- To act as first point of contact for enquiries in the community providing excellent customer service and ensuring every enquiry is maximised to its full potential.
- Take responsibility for an agreed portfolio of fundraising events, activities or campaigns, which may include community and corporate fundraising, as directed by line manager and the Head of Fundraising
- To organise complex fundraising campaigns and projects, adapting and changing as necessary to formulate new plans in line with the Fundraising budget
- Research, develop and implement initiatives that support the growth of income from collection boxes, merchandise sales and third party fundraising.
- To actively promote fundraising for Saint Francis Hospice throughout our catchment area.
- Build and develop positive relationships with pubs, clubs, associations, organisations, local businesses and larger corporates, working closely with the Community Partnerships Manager, Corporate Partnerships Manager and Events Manager, in order to maximise their support for Saint Francis Hospice.
- Responsible for signing up people to play the hospice lottery and other regular giving products, for recruiting event participants and supporters organising their own fundraising activities or events through face to face fundraising
- To provide first class fundraising support to these groups and individuals. To ensure all correspondence with supporters is personalised, supportive, to a high standard and managed in a timely manner.
- To research and liaise with venues and suppliers to obtain best prices for services and products as required.
- To ensure accurate administrative support as part of the fundraising team to guarantee the smooth and profitable running of fundraising activities. Provide accurate data to the Community Partnership Manager, in order to evaluate each event/activity and provide a monthly activity and financial report to the Head of Community, Corporate and Event Fundraising.
- To take responsibility for the recruitment of fundraising volunteers, as directed by the Head of Community, Corporate and Event Fundraising and to manage workload and delegating tasks as appropriate
- To multi task, prioritise and work across several fundraising projects with guidance from line manager
- To process any monies coming in on Thankq and via Batch sheets accurately.
- To coordinate tasks and work flow of the Fundraising Assistant to ensure all KPI and objectives are met.
- To source appropriate raffle, auction prizes and ‘gifts in kind’ to be used by the fundraising team
- Represent the Hospice externally at cheque presentations, fundraising events and activities. To deliver talks and presentations in the community to clubs, groups, schools, etc.
- Work with the wider fundraising team to ensure that every opportunity to cross sell fundraising products is taken
- To maximise merchandising and cross-selling opportunities for and at events, community and corporate fundraising activities
- To take responsibility for the management of Frankie as the hospice mascot and maintenance of the costume
- Support and attend Hospice events as required
- To maintain relationships with supporters, volunteers and hospice staff, keeping them up to date and encouraging participations with all Hospice fundraising activities.
- To collaboratively work with the Fundraising Managers and the wider team to maximise every opportunity for the Hospice
- Plan and prioritise own varied and demanding workloads and impose appropriate deadlines, applying effective time management skills to ensure these are met.
- Maintain full and accurate records of all fundraising activity
- Provide a monthly activity and financial progress report to line manager
- Prepare workplan in line with the wider Fundraising Strategy
- Normal full-time weekly working hours are 37.5 hours (exclusive of mealtimes), working 5 days out of 7, as agreed with line manager. Flexibility will be required as agreed in advance with line manager or as per a departmental rota. You will be required to work unsocial hours, including evenings and weekends
- Undertake any other duties as required by line manager and/or Head of Community, Corporate and Events Fundraising.
- Keep informed and up to date about the needs of Saint Francis Hospice and the care provided by our clinical and medical teams to effectively promote the work of Saint Francis Hospice - including up to date and correct financial figures.
- Work to the hospice’s fundraising code of conduct at all times.
ADDITIONAL REQUIREMENTS OF POSTHOLDER
SENSITIVITY AND PROFESSIONALISM: As an employee of Saint Francis Hospice you should expect that it is likely that you will come into contact with patients, their families and members of the public who are at the end of life or recently bereaved. All employees are expected to respond to people recounting and expressing their emotions about such events with sensitivity and understanding, and to know enough about the services that the Hospice provides to be able to signpost people who may benefit from our services to the relevant contacts.
CONFIDENTIALITY: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other hospice matter during the course of duty. Any breach of Confidentiality may become a disciplinary issue.
DATA PROTECTION: It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 1998.
EQUAL OPPORTUNITES: The hospice is committed to the development of positive policies to promote equal opportunity in employment and has a clear commitment to equal opportunities. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the hospice.
HEALTH AND SAFETY: All staff must be familiar with section 2 of the Health & Safety Policy, Organisation of Health and Safety. This documents sets out the responsibilities of all staff for health and safety, whether in a supervisory capacity or not. Policy section 3 (arrangements for Health and Safety) provides an overview of training for competence in Health and Safety matters.
HOSPICE IDENTITY BADGES: Hospice ID badges must be worn at all times whilst on duty.
SMOKING: The hospice acknowledges its responsibility to provide a safe, smoke free environment, for its employees, service users and visitors. Smoking is therefore not permitted at any point whilst on duty, in accordance with the guidelines set down within the Hospice No Smoking Policy.
REGISTRATION COMPLIANCE/CODE OF CONDUCT:
All employees who are required to register with a professional body to enable them to practice within their profession are required to comply with their code of conduct and requirements of their professional registration.
WORKING TIME REGULATIONS: The ‘Working Time Regulations 1998’ require that you should not work more than an average of 48 hours in each week. For example, in a 26 week period you should work no more than 1248 hours.
Please note that this job description is not definitive or restrictive in any way. It is a guide to the responsibilities of the role. It may be reviewed, in consultation with the post holder, in light of changing circumstances and the changing needs of the Hospice.
The post holder will be expected to perform any other such duties as might reasonably be required by the Director and will work in accordance with all Hospice Policies and Procedures.
In an emergency, all staff may be required to work different hours or carry out different tasks to those set out in their contracts of employment. This will be done in consultation with individuals and taking into account any special circumstances that may exist.
Education & Training
- Fundraising Qualification or a minimum of three years supporter fundraising experience
- Good level of education; HNC, Diploma or Level 4 qualification
- Strong team player with good interpersonal skills with an ability to communicate effectively with people at all levels.
- Strong, clear and confident communicator; able to communicate with people at all levels, persuade, motivate and negotiate and able to communicate sensitive information
- Excellent written communications skills.
- Good organisational and administration skills
- Ability to manage high profile people and accounts and act with due diligence and a high degree of professionalism.
- Ability to identify opportunities for promoting all fundraising initiatives
- Good research abilities using all modern media
- Ability to use social media and email
- Working knowledge of Health and Safety and Public Liability issues when running events and fundraising activities
- Competent used of Microsoft Packages; specifically Word and Excel
- Minimum of three years fundraising experience in face to face supporter role or similar
- Experience of effective time management and prioritising conflicting workloads successfully
- Experience of working with volunteers
- Experience of public speaking
- Ability to maintain and understand the importance of confidentiality and to be tactful and diplomatic
- Current full driving licence, use of own car and ability to travel regularly across the counties the hospice serves
- Must be available to work out of hours when necessary, including evenings and weekends
- Must be able to carry out manual duties in the course of preparing for, running and breakdown of events and other fundraising activity
- Working knowledge and experience of inputting, maintaining and exporting data to CRM databases
- Experience of preparing written plans, schedules and briefing documents
- Experience working or volunteering for a charity or health care organisation
negotiable depending on experience