We are looking for maternity cover over a 12 month period as an Operations Manager to be responsible for a Digital Forensics (DF) Managed Service.
The role will be based in South London, on Customer premises, managing an on-site team operating as an interdependent part of the customer’s organisation. Your responsibility will include the management, maintenance and development of self-service digital forensic workstations sited at disparate, networked locations around London; and technical services including research and development and DF forensic analysis via sub contracted service providers. A key element will involve the management of a supply chain consisting of software vendors, DF lab service providers and academia.
You will be required to uphold our company values, principally focussed on business excellence and success through customer relationships via a strong sense of common purpose in your team. Your aim will be to ensure overall customer satisfaction, identify process improvements, create solutions and work with the customer and our whole supply chain to implement the service. You will also be required to grow the account by providing the same service to other customers.
Applications - Reasonable facility with Microsoft Office (Word, Excel, PowerPoint, Project, etc.)
Markets – UK Law Enforcement, Digital Forensics
Other: Knowledge of digital forensics with the associated standards and governance. Understands investigative techniques and the links between people, processes and technology in such an environment
Appreciation of ISO 17025 requirements and other standards in relation to Forensic Science
Security cleared and used to working on secure sites
A strong partnering ethos and relationship builder
Exhibits flexible, agile and customer focussed behaviours
Engenders an atmosphere of trust
Established and proven programme / project management experience
Supply chain management experience
Commercially aware with strong business acumen
Strong leadership and communication skills
Strong problem solving skills and able to deliver practical solutions
Able to communicate at all levels in the customer organisation
Used to working in a disciplined environment where contract revenue is linked to the timely achievement of performance targets
Willingness to work in an environment where you may be expected to work out of normal business hours and be on call
Desirable Skill Requirements:
Software – Awareness of Digital Forensics Tools
Markets – Home Office, UK Government
Other: Previous experience working with academia
Proven track record of delivery of IT services to demanding clients
APMP, Prince 2
Experience of working with and maintaining the corporate identity of deployed teams
ICT or Research & Development technical background
You will be required to hold or be prepared to undergo, UK security clearance + NPPV3
This is a fixed term contract position for a 12 month period.
MASS is an equal opportunities employer.
12 months FTC maternity cover plus company benefits