A new and exciting opportunity has become available for an experienced Dialler Manager to join this small but vibrant outbound call centre based in Stockport town centre. The company specialise in generating leads within the consumer market place and they now have an opportunity for a professional with good analytical and data management experience. Genuine career opportunities are available for the successful candidate.
The role will entail managing the day to day contact centre analytics including compliance strategy and adherence.
Provide Campaign / Client strategy improvements on a regular basis.
Data Management and cleansing (Excel .csv format)
In depth analysis of campaigns / data / behaviours.
Check for duplicates and dead numbers
Identify campaign trends and determine subsequent actions required to maintain performance.
Continually review, adjust and add SLAs as required.
Design, monitor and deliver the operational dialler strategy
Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality, and compliance standards
Monitor the team and agent performance maximum productivity
Current and relevant experience within a similar role (Dialler / Call Centre systems)
Have the ability to pin point areas for improvement with structured documented improvement plan
The ability to analyse trends and be proactive to ensure campaign / business delivery
The ability to produce documented procedures and maintain accurate records and documentation
Strong information analysis and manipulation skills
To find out more or to apply, please forward your CV quoting Ref: Grad3007 or contact us