Deputy General Manager - 4 Star Hotel
Our client is a 4 Star, Award winning Utopia Spa, 38 bedroom hotel.
The hotel has two restaurants one fine dining and a brasserie/bar area for more informal dining. They also have a conference suite and function space set in 15 acres of ground land.
We are seeking a Deputy General Manager to support the hotels General Manager, with the smooth day to day running of the hotel along with a dedicated team of Heads of Department.
You will have 10 Heads of Department reporting to you with a particular focus on Food and Beverage areas.
You will be responsible and accountable for all food and beverage service areas including; 2 x restaurants Brasserie & Bar, Conference & Banqueting, Room Service and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas. You will be supported by a Restaurant Manager, Assistant Restaurant Manager, F&B Supervisor, Bar Supervisor and overall managing a team of 40 employees.
In the General Managers absence you will also take responsibility for ensuring the smooth operation of Housekeeping and Front of House departments offering you the opportunity to really influence the continued future success of the hotel. Indeed on an ongoing basis as head of Duty Management team you will be involved in supporting all departments across the Hotel & Spa.
The key areas of focus will be;
Service delivery- ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards
Planning/Resourcing- ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.
Operations - through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.
Systems- ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.
Staffing and Performance Management- ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
Revenue Management- Ensuring all inhouse opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.
- Previous quality operational management experience within the 4/5 star hotel market
- A CV showing a bias to Food and Beverage experience
- Excellent customer service skills
- High standard of personal presentation
- Confident, professional and welcoming personality
- Proven ability to recruit, train, coach and motivate hospitality teams
- Ability to work under pressure, giving direction and leadership to the team
- A self motivated, driven, results orientated and proactive attitude is required.
- Excellent verbal and written communication skills both for internal and external communication
An Excellent opportunity for the right candidate.
C&E Recruitment is a specialist hospitality recruitment agency. We have permanent positions available at all levels within the hospitality sector. Should this vacancy not match your skill set please feel free to apply, and we will get in touch should we have other suitable positions available. Please note that if you have not heard back within 7 working days, your application for this role has not been successful, but we may still contact you in relation to alternative positions. All candidates must be able to demonstrate that they hold a relevant and valid work permit or visa to live and work in the UK.
£45,000.00 - £45,000.00 per year