My client is a growing law firm based in the centre of Leeds who are currently seeking an experienced Debt Litigation Officer to join their team.
You will be responsible for providing a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts.
My client offer fantastic working hours along with a professional and friendly working environment.
The successful applicant will have experience of working within debt litigation.
You will ideally have knowledge of the court process including county court rules along with a professional and customer focused manner.
To support the Team Leader in providing to a varied client base a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts.
To ensure all internal and external SLA’s set in relation to your caseload are achieved (including activities by those supporting you).
To communicate professionally and effectively with clients, 3rd parties, debtors/customers and colleagues by phone and in writing.
To provide training and mentoring to Assistants and other less experienced staff.
To deliver to a high standard with the expected level of output for the activities actioned.
To negotiate with debtors and 3rd parties to maximise net recovery level achieved for client.
To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
To adhere to all client requirements.
To refer all complex/defended hourly rate activity promptly to the Technical Team.
Potential involvement in: client meetings; client billing and reporting; embedding client changes; testing changes to system; workload allocation; new client take on set up.
Ability to make decisions/recommendations based on knowledge and commercial acumen
Initiative to achieve deliverables with minimal supervision
Ability to thrive under pressure, responding with flexibility to varying work volumes
Competent negotiation skills
Consumer collection and recovery litigation experience (County Court Rules) advantageous.
Ability to communicate – both in writing and verbally - in a professional and effective manner
SALARY AND BENEFITS
•The role is Full-Time/ Permanent only
•No Part-Time applicants will be considered as only Full-Time hours are available.
•Shifts are 35 hours per week 09.00am-17.00pm
•Not 37.5 hours per week as is the case with a lot of similar companies.
•There are no Weekends or Bank Holidays!
•Salary dependant on experience starting at up to £24,000 per annum
If you feel you meet the above criteria, send your CV for consideration