Customer Support Agent
Salary £16,000 - £18,000
37.5 hours per week
I am looking for a customer service specialist to join a busy target-driven team
based in Newcastle.
Salary: 16,000 - 18,000 PA
My client is an online gambling company that offers online casino to a range of markets,
Why we need you:
You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses.
You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.
Who are we looking for:
You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused.
You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.
As the ideal candidate, you will have:
They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.
What is the plan for the Customer Support Agent role?
Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service on our Casino products in an expedient manner
Identify, research, and resolve customer issues.
Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the Customer Service
Provide all CSR duties in English
Proven problem-solving skills
High level of attention to detail
Ability and desire to deliver exceptional levels of Customer Service
Clear thinking and problem solving
Flexible and willing to work daily/evening shifts
What happens next?
If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
16,000.00 - 18,000.00 per year