For over 35 years, we’ve been making history - now, we’re creating the future.
From a beach in Hawaii, to a world leader in payment technology, Verifone is now one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.
Job Title: Customer Support AgentPosition Summary:In this role, you will be providing frontline product/solution support to our customer base, resolving customer queries and promoting excellent customer service both internally and externally.
You will report to one of two Customer Support Team Leaders.
PAYware OCIUS Customer Support consists of a bustling helpdesk providing the link between our client base and other internal teams, and is the first port of call for our customers. To join our team, you will need:
A positive attitude with excellent social skills
The ability to be objective and think outside of the box
To be able to work well individually as well as with a team
To be reliable
To be willing to be responsible, take ownership and use your own initiative
To be motivated, and unafraid of suggesting change
Essential Duties and Responsibilities:You will be the first point of contact for all customers for product/solution support
You will use a support database to log up cases and queries
You will resolve customer queries on products/solutions and whenever possible, and refer to other teams as required
You will continually support the business by ensuring excellent customer service internally and externally
You will accurately update and maintain internal records and systems.
You support in checking shared email and reply queries accordingly
You will aid in any adhoc administrative matters or projects when applicable
You will have the ability to work logically, being accurate and thorough, whilst paying attention to detail.
You will be able to multi-task, particularly under pressure and to deadlines, and within SLA.
Ability to establish time requirements and set customer expectations accordingly.
Knowledge & ExperienceGCSE level qualification passes to include English and Mathematics (essential).
Proficiency in MS Word and MS Excel.
Knowledge of the card payment industry and service provision. (Desirable).
Experience of dealing with all levels of personnel internal and external. (Desirable)
Do you believe you fit with the above description and would make an excellent addition to our team? If so, please don't hesitate to get in contact with us with your CV and covering letter.
We at Verifone are proud to be a part of an Equal Opportunity Employer.