Customer Success Executive – £18k-£19k per annum – WFH (travel to Pokesdown/Bournemouth)
Would you like to combine your passion for interior design with your customer service experience and database and technical skills? A company that is changing the world of interior design is looking for a Customer Success Executive.
The successful candidate will convert enquiries into design bookings, oversee the customer journey to ensure the best possible client experience, and work closely with the Head of Customer Success, Marketing, Design and Personal Shopping teams to ensure a seamless progression across all areas of client interaction.
Please note that this position is currently work from home, but post-COVID the position will include 1-2 days in the office per week.
The key responsibilities of a Customer Success Executive include, but are not limited to:
•Providing a first point of contact for support and resolution of routine queries (from clients, designers and other departments).
•Accurately maintaining comprehensive records for all queries handled by the Customer Success Team.
•Working closely with the Marketing team to ensure informative communications to potential clients, and identifying specific solutions to increase operational efficiencies and client conversion.
The company is a technology enabled platform that is changing the world of interior design - for consumers and Interior Designers.
We are the UK's #1 Interior Design Professional, and we make it easier than ever to access professional bespoke room design at an affordable price. The successful candidate will become a vital member of the team, as the opportunity for a Customer Success Executive comes at a critical time in the company’s growth and development.
The benefits of being a Customer Success Executive:
•25 days’ holiday (+ bank holidays).
The key skills and qualities of a Customer Success Executive:
•Enthusiastic and evangelical about the home, and interior design.
•A natural, confident & friendly communicator.
•A positive attitude, highly organised, with a good sense of planning and attention to detail.
•A creative thinker that solves problems and makes practical decisions.
•Resourceful and commercially astute, the successful candidate will be someone who does the right thing at all times.
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.