Customer Service Officer Location: Century House, Nottingham Salary: £18,471 Closing Date: Friday 05 October 2018 Robin Hood Energy is the first not-for-profit energy company owned by a local authority. We were set up by Nottingham City Council to tackle fuel poverty and give people a cheaper, better alternative to the Big Six. We’re proud to be leading the way in trying to reduce fuel poverty for those who need help the most. We are a national supplier, with over 100,000 customers and growing fast! We work with a number of other local authorities, such as Leeds, Liverpool, and Derby City Councils, by helping them to create their own energy brand in partnership with us. With others due to launch soon, we are proud to be at the forefront of publicly owned energy supply. We currently have an exciting opportunity for a Complaints Officer, reporting into the Complaints Manager and taking responsibility for the management of complaints in a tightly regulated sector. You’ll act as the face of Robin Hood Energy with key stakeholders such as The Energy Ombudsman, Citizens Advice and the Extra Help Unit. You’ll be process driven, experience ideally within the energy sector although this is not essential and other industries will be considered. Excellent English language skills both written and verbal are essential combined with a confident and professional telephone manner and experience of managing difficult and complex complaints cases. You’ll be efficient at managing your own time and communicating with colleagues and will show attention to detail and a commitment to quality.