This is a full time role - 40 hours per week Job Purpose The Customer Services Advisor is a pivotal role in our team. You will be the first point of customer contact for the DLG Auto Services liaising with the customer and the respective Claims and internal functions as appropriate to our own high standards. This will include The delivery of high levels of customer contact and communications throughout the vehicle repairs. Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs and non related damage. Identifying, owning and managing the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'. Achieving, maintaining and embedding all “best practice” and “lean activities” as dictated by business strategy. Accountability for individual performance and contributing to site performance. You would have previous experience in a similar role: Experience and knowledge of excellent customer service delivery. Ability to prioritise workloads to ensure you achieve targets in a timely manner.